Senior Specialist, Health Plan Growth & Community Engagement (Not remote position)

Molina Healthcare, Inc.; Albuquerque (NM); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Molina Healthcare, Inc. seeks a Senior Community Engagement/Marketing professional in Albuquerque to drive membership growth and enhance brand presence in the community. You will partner with CBOs and providers, plan and execute events, and promote Molina programs across service areas.

Role requires field activity, public speaking, and strong networking with stakeholders. Travel up to 3 hours and 50/50 office-community presence are expected, within a fast-paced healthcare environment.

Qualifications

• At least 3 years of related experience in marketing, business development, community engagement, sales and/or customer service - preferably in the health care industry, or equivalent combination of relevant education and experience.
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements.
• Ability to drive up to 3 hours to attend events.
• Ability to attend public events in outdoor venues in all weather conditions.
• Ability to sit and stand for long periods.
• Ability to lift 30 pounds and independently prepare for and set up community marketing events.
• Strong customer service acumen.
• Networking skills and ability to develop and maintain relationships with key internal/external stakeholders, including community based organizations (CBOs).
• Knowledge of community resources.
• Ability to work in a fast-paced, team-oriented environment with little to no supervision.
• Organizational and time-management skills ability to manage simultaneous projects and tasks to meet internal deadlines.
• Effective verbal and written communication skills, and ability to facilitate public speaking events and presentations.
• Microsoft Office suite/applicable software program(s) proficiency.

Responsibilities

• Under limited supervision, responsible for carrying out activities required to achieve membership/referral growth targets and overall choice rate through a combination of direct and indirect marketing activities and community events.
• Achieves monthly, quarterly, and annual enrollment/referral goals and growth targets, as established by leadership.
• Schedules, coordinates, and participates in Molina turnkey community events, encourages key partners to participate, and aligns media components.
• Schedules, coordinates, and participates in community events, and encourages key partners to participate.
• Develops, maintains, and deepens relationships with key business leaders, community based organizations (CBOs) and providers - ensuring all efforts are directed towards building membership.
• Collaborates with the provider relations team to ensure providers within assigned territory are aware of Molina products and services.
• Establishes simple referral processes for providers and CBOs to refer clients who may be eligible for applicable products.
• Represents as an ambassador within the community on the health care delivery system and wellness topics.
• Facilitates presentations, attends meetings and distributes educational materials to members and potential members.
• Assists with incoming calls - assisting existing and prospective members with health access-related questions.
• Identifies opportunities for key sponsorships, and provides justification for Molina participation.
• Identifies and promotes Molina's volunteer time off (VTO) program, and develops opportunities for employees to participate in community volunteering events.
• Manages daily schedule in alignment with growth and community engagement department goals, initiatives, and assigned community region(s).
• Provides training and support to new and existing growth and community engagement team members.
• 50% work in the office and 50% in the community

Skills

Marketing

Business development

Community engagement

Sales

Customer service

Public speaking

Networking

MS Office

Tools

Microsoft Office

Job description

JOB DESCRIPTION

This is not a remote job position. Employee will work approximately 50% in the office (San Mateo Blve & Montgomery Blvd in Albuquerque) and 50% in the community meeting with members, community organizations, etc

Job Summary

Provides senior level support for health plan growth and community engagement activities. Responsible for achieving and continuously improving Molina’s enrollment/referral growth objectives across all lines of business; collaborates with key departments across the enterprise to improve overall choice rates and assignment percentages. Develops relationships with community based organizations (CBOs) and providers to drive membership growth , and coordinates community events with key partners to increase Molina brand recognition visibility.

Essential Job Duties

• Under limited supervision, responsible for carrying out activities required to achieve membership/referral growth targets and overall choice rate through a combination of direct and indirect marketing activities and community events.
• Achieves monthly, quarterly, and annual enrollment/referral goals and growth targets, as established by leadership.
• Schedules, coordinates, and participates in Molina turnkey community events, encourages key partners to participate, and aligns media components.
• Schedules, coordinates, and participates in community events, and encourages key partners to participate.
• Develops, maintains, and deepens relationships with key business leaders, community based organizations (CBOs) and providers - ensuring all efforts are directed towards building membership.
• Collaborates with the provider relations team to ensure providers within assigned territory are aware of Molina products and services.
• Establishes simple referral processes for providers and CBOs to refer clients who may be eligible for applicable products.
• Represents as an ambassador within the community on the health care delivery system and wellness topics.
• Facilitates presentations, attends meetings and distributes educational materials to members and potential members.
• Assists with incoming calls - assisting existing and prospective members with health access-related questions.
• Identifies opportunities for key sponsorships, and provides justification for Molina participation.
• Identifies and promotes Molina's volunteer time off (VTO) program, and develops opportunities for employees to participate in community volunteering events.
• Manages daily schedule in alignment with growth and community engagement department goals, initiatives, and assigned community region(s).
• Provides training and support to new and existing growth and community engagement team members.
• 50% work in the office and 50% in the community

Required Qualifications

• At least 3 years of related experience in marketing, business development, community engagement, sales and/or customer service - preferably in the health care industry, or equivalent combination of relevant education and experience.
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements.
• Ability to drive up to 3 hours to attend events.
• Ability to attend public events in outdoor venues in all weather conditions.
• Ability to sit and stand for long periods.
• Ability to lift 30 pounds and independently prepare for and set up community marketing events.
• Strong customer service acumen.
• Networking skills and ability to develop and maintain relationships with key internal/external stakeholders, including community based organizations (CBOs).
• Knowledge of community resources.
• Ability to work in a fast-paced, team-oriented environment with little to no supervision.
• Organizational and time-management skills ability to manage simultaneous projects and tasks to meet internal deadlines.
• Effective verbal and written communication skills, and ability to facilitate public speaking events and presentations.
• Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

• Understanding of the managed care industry, including Medicaid, Medicare, and Marketplace programs.
• Previous health care marketing, enrollment/referral and/or grassroots community outreach experience.
• Outreach experience serving low income populations.
• Experience presenting to health influencer and low income audiences.
• Bi-lingual Spanish.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V