Senior Specialist, Fraud Investigations

Charles Schwab; Lone Tree (IA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading financial services company seeks a Senior Specialist in Fraud Investigations. The role requires conducting complex fraud investigations and managing cases with a focus on client relations and regulatory compliance. Candidates must have strong analytical skills and the ability to work in a fast-paced environment, with 3-5 years of relevant experience preferred. This hybrid role offers a competitive benefits package and supports employee development.

Benefits

401(k) with company match

Paid time off for vacation and volunteering

Tuition reimbursement

Health, dental, and vision insurance

Qualifications

• 3-5 years of experience in financial investigations or risk management.
• Ability to multitask in a high-pressure environment.
• Strong communication skills with clients and team members.

Responsibilities

• Conduct high-profile fraud investigations.
• Analyze incidents and manage multiple cases.
• Work independently and collaborate with internal teams.

Skills

Risk-based judgment

Problem solving

Analytical abilities

Time management

Interpersonal skills

Client focus

Education

BS/BA degree

Job description

Join to apply for the Senior Specialist, Fraud Investigations role at Charles Schwab

Join to apply for the Senior Specialist, Fraud Investigations role at Charles Schwab

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Senior Specialist, Fraud Investigations plays a key individual contributor role on a Fraud Investigations (FI) team within the second-line of defense Financial Crimes/Fraud Risk Management organization. FI is responsible for conducting investigations of suspected incidents of fraud, and pursuing recovery efforts of unauthorized debits to client accounts. Types of case investigations conducted may include unauthorized Wire, Check, ACH, Zelle, Debit Card, and BillPay transactions for both the Bank and Broker Dealer products that Schwab offers, as well as other types of suspected fraud impacting Schwab and our clients.

The Senior Specialist is responsible for conducting high profile, sophisticated, and exciting fraud investigations. We are looking for a teammate who produces high-quality work, while maintaining a portfolio of cases in a fast-paced and dynamic environment. You will need to multitask investigations, as well as follow up with clients and business partners on your assigned cases. Senior Specialists in FI must demonstrate a high degree of initiative with limited direct supervision when addressing their daily responsibilities. All casework must be completed within well-defined regulatory guidelines in a busy and highly scrutinized environment. You should be able to demonstrate consistency in exercising sound judgment and decision-making with respect to risk and fraud issues. The ability to effectively balance individual cases, overall workloads, and additional responsibilities at a high level of competency is required.

What you have

Required Qualifications

• At least 3-5 years of proven expertise that demonstrates risk-based judgment, problem solving skills, and thoughtful analytical abilities that can be applied to financial investigations casework.
• Ability to analyze issues and develop problem solving methodology with minimal guidance.
• Smart time management skills utilizing a risk-based approach to prioritizing and completing daily tasks and managing many active cases simultaneously. Ability to multi-task and work in a high-volume, high-pressure environment.
• Effective interpersonal, influencing, and facilitation skills, with well-developed verbal and written communication practices.
• Ability to make impactful individual contributions to the development of a high functioning team.
• Demonstrated ability to effectively work independently while also collaborating with team members as well as internal business units and industry peers.
• Exceptional client focus; ability to effectively and quickly form relationships and establish trust, respect, competence, and confidence; championing timely and responsive resolution to clients’ inquiries related to assigned casework.
  
  

Preferred Qualifications

• At least 3-5 years demonstrative of skills and professional experience that would support effective execution of the responsibilities in this job description in a fraud, compliance, and/or risk management environment in the financial services industry.
• 1-3 years of experience with financial investigations and/or customer service, supporting clients with complex questions and issues through resolution.
• Experience with Regulation E Error Resolution procedures, Uniform Commercial Code (UCC) for check processing, Suspicious Activity Report (SAR) filings, and other regulatory compliance standards is preferred.
• Memberships, continuing education, and/or certifications in industry associations is supported an encouraged – for example, the International Association of Financial Crimes Investigators (IAFCI), Certified Fraud Examiner (CFE), Certified Anti Money Laundering Specialist (CAMS), and related groups/designations.
• BS/BA degree, advanced degree, other coursework, and/or securities license(s) would be a plus.
  
  

Please note: this is a hybrid in-office position during standard business hours Monday- Friday.

#FCRM

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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