Senior Specialist, Fraud Investigations

Charles Schwab Corporation; Lone Tree (CO); Hybrid; USD 80,000 - 120,000; Full time

Job summary

A leading financial services company seeks a Senior Specialist in Fraud Investigations. This role involves conducting high-profile investigations into fraudulent activities, maintaining client relationships, and ensuring compliance with regulations. Candidates should possess strong analytical and problem-solving skills, with 3-5 years of relevant experience in fraud or risk management.

Qualifications

• 3-5 years in fraud, compliance, or risk management.
• Effective communication skills for client interactions.
• Ability to work independently and collaboratively.

Responsibilities

• Conduct investigations of suspected fraud incidents.
• Manage multiple investigations in a fast-paced environment.
• Ensure compliance with regulatory guidelines.

Skills

Analytical abilities

Problem solving skills

Interpersonal skills

Time management skills

Client focus

Education

BS/BA degree

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Senior Specialist, Fraud Investigations plays a key individual contributor role on a Fraud Investigations (FI) team within the second-line of defense Financial Crimes/Fraud Risk Management organization. FI is responsible for conducting investigations of suspected incidents of fraud, and pursuing recovery efforts of unauthorized debits to client accounts. Types of case investigations conducted may include unauthorized Wire, Check, ACH, Zelle, Debit Card, and BillPay transactions for both the Bank and Broker Dealer products that Schwab offers, as well as other types of suspected fraud impacting Schwab and our clients.

The Senior Specialist is responsible for conducting high profile, sophisticated, and exciting fraud investigations. We are looking for a teammate who produces high-quality work, while maintaining a portfolio of cases in a fast-paced and dynamic environment. You will need to multitask investigations, as well as follow up with clients and business partners on your assigned cases. Senior Specialists in FI must demonstrate a high degree of initiative with limited direct supervision when addressing their daily responsibilities. All casework must be completed within well-defined regulatory guidelines in a busy and highly scrutinized environment. You should be able to demonstrate consistency in exercising sound judgment and decision-making with respect to risk and fraud issues. The ability to effectively balance individual cases, overall workloads, and additional responsibilities at a high level of competency is required.

What you have

Required qualifications: • At least 3-5 years of proven expertise that demonstrates risk-based judgment, problem solving skills, and thoughtful analytical abilities that can be applied to financial investigations casework.• Ability to analyze issues and develop problem solving methodology with minimal guidance.• Smart time management skills utilizing a risk-based approach to prioritizing and completing daily tasks and managing many active cases simultaneously. Ability to multi-task and work in a high-volume, high-pressure environment.• Effective interpersonal, influencing, and facilitation skills, with well-developed verbal and written communication practices.• Ability to make impactful individual contributions to the development of a high functioning team.• Demonstrated ability to effectively work independently while also collaborating with team members as well as internal business units and industry peers.• Exceptional client focus; ability to effectively and quickly form relationships and establish trust, respect, competence, and confidence; championing timely and responsive resolution to clients’ inquiries related to assigned casework.

Preferred qualifications: • At least 3-5 years demonstrative of skills and professional experience that would support effective execution of the responsibilities in this job description in a fraud, compliance, and/or risk management environment in the financial services industry.• 1-3 years of experience with financial investigations and/or customer service, supporting clients with complex questions and issues through resolution. • Experience with Regulation E Error Resolution procedures, Uniform Commercial Code (UCC) for check processing, Suspicious Activity Report (SAR) filings, and other regulatory compliance standards is preferred.• Memberships, continuing education, and/or certifications in industry associations is supported an encouraged – for example, the International Association of Financial Crimes Investigators (IAFCI), Certified Fraud Examiner (CFE), Certified Anti Money Laundering Specialist (CAMS), and related groups/designations.• BS/BA degree, advanced degree, other coursework, and/or securities license(s) would be a plus.

Please note: this is a hybrid in-office position during standard business hours Monday- Friday. #FCRM