Senior Specialist, Design Operations

BNY Mellon; New York (NY); Presencial; USD 110 000 - 150 000; Tempo integral

Resumo da oferta

BNY Mellon in New York, NY is seeking a Design Operations - Senior Specialist to orchestrate people, processes, and practices for a dynamic design practice. The role is based in our New York offices and focuses on enabling the UX team to deliver strategic initiatives with strong cross-functional collaboration.

The candidate will apply data-driven storytelling, prioritize in a fast-paced, matrixed environment, and support scheduling, HR, team health, and budgets while driving process improvements

Qualificações

• Experience in Project Management/Operations in a corporate setting.
• Experience in complex, matrixed, global organizations.
• Data-driven storytelling and strong communication.
• Ability to identify issues and improve processes.

Responsabilidades

• Support orchestration of people, processes, and practices for a creative design practice.
• Establish operational foundation, strategy, and direction for UX teams.
• Facilitate internal meetings and coordinate with design ops leadership on scheduling and budgets.
• Identify pain points in internal processes and support solutions.
• Engage cross-functional partners across UX, Product, Tech, and Business.
• Prioritize deadlines and shifting priorities while growing the team.

Conhecimentos

Project Management

Operations

Stakeholder Communication

Data storytelling

Strategic problem-solving

Cross-functional collaboration

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

We are seeking a Design Operations - Senior Specialist for our Design Practice. The role will be located in our New York, NY offices.

Candidate will support the orchestration and optimization of the people, processes, and practices necessary to foster a creative environment for a dynamic design practice. In this role, candidates will need to demonstrate initiative and program management skills to support and help develop best practices for the UX team on how we work together, and how we get work done.

The candidate will help establish the operational foundation, strategy, and direction to ensure the UX teams have what they need to thrive and deliver great work aligned with strategic initiatives. This includes facilitating internal meetings, coordinating with head of design ops on scheduling/HR/team health/budget, identifying pain points in internal processes, and supporting solutions, all while fostering a collaborative and inclusive culture.

This role will need to prioritize amongst deadlines, and shifting priorities. Always with the underlying goal of helping us as a team grow and develop new skills, while increasing trust, transparency, and engagement.

Candidate should be adept at utilizing data to articulate their rationale, are a clear communicator, and explain recommendations with confidence and openness. Must maintain both drive and patience throughout the journey.

Candidate must build trust and engage cross functional partners in UX, Product, Tech & Business stakeholders to set the stage for the team to achieve exceptional outcomes. Should be curious, ask questions, and be driven to connect the dots.

Essential requirements:

• Experience in Project Management/Operations role.
• Experience working in complex, matrixed, global or multi-national organizations
• Proactively identify issues that may impair the team from meeting strategic, business, or financial goals
• Strong data-driven visual, verbal, and written story-telling skills
• Track record in using a strategic approach to solve complicated problems and strong collaboration skills
• Strong communication skills

Desirable skills:

• Working knowledge of the financial services industry, security markets, and regulations a plus.

Education:

Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required, advanced degree preferred