Manager, Product Management

Hilton; Pimmit Hills (VA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Travel perks

ESPP

Paid parental leave

Caregiving support

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton is seeking a Manager of Product Management focused on Authentication to drive the roadmap and delivery of secure, scalable identity solutions across web and mobile platforms. You will work with engineering and cross-functional teams to balance security, reliability, and user experience while enabling seamless partner integrations.

This hybrid role requires proximity to Hilton’s US offices (McLean, VA; Memphis, TN; Dallas, TX) and involves up to 10% travel.

Qualifications

• Five years of professional work experience in Product, Technology or related field
• Experience in authentication and identity platforms including login, account creation, account recovery, MFA and secure customer access solutions
• Hybrid role near McLean, Dallas, or Memphis; travel up to 10%

Responsibilities

• Define and prioritize the authentication roadmap balancing security, reliability, performance and user experience across web and mobile
• Improve login, account access and Join experiences using data, analytics and customer insights
• Collaborate with Engineering and stakeholders to translate requirements into scalable product solutions
• Monitor authentication performance, resolve production issues and risks, ensure secure integrations with internal teams and partners
• Partner with Engineering teams to deliver high-quality authentication solutions and manage dependencies
• Contribute to Agile delivery through sprint planning and roadmap reviews

Skills

Product management

Authentication & identity platforms

Hybrid work experience

Data-driven decisions

Education

Bachelor's Degree

Tools

OAuth 2.0

OpenID Connect

SAML

MFA technologies

Job description

• Locations Hilton Worldwide Hdqtrs Memphis Commercial Servces Ctr Dallas Commercial Srvcs Center (Hybrid)

Exceptional Hospitality Starts with You

This role is based at one of our corporate offices in McLean, VA, Memphis, TN, or Dallas, TX

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Manager Product Management,you will bring your technical skills to a hospitality company with an award-winning culture. On the Authentication (Auth) Product team reporting to Senior Manager Product Management, you will support projects including authentication, identity management, account access, member enrollment, and partner integrations across web and mobile platforms.

What you'll do during a typical day:

• Define and prioritize the authentication roadmap, balancing security, reliability, performance, and user experience across web and mobile platforms.
• Drive improvements to login, account access, and Join experiences by leveraging data, analytics, and customer insights to reduce friction and improve conversion.
• Partner with engineering and stakeholders to translate technical requirements into scalable product solutions, manage dependencies, and deliver enhancements in a shared-resource environment.
• Monitor authentication performance, resolve production issues and risks, and ensure secure, seamless integrations with internal teams and external partners.

How you'll collaborate with others:

• Partner with Engineering teams across web, mobile, and Core APIs to deliver high-quality authentication solutions while effectively managing dependencies and shared resources.
• Collaborate with Security, Legal, Compliance, and cross-functional product teams to provide secure, seamless authentication experiences that meet business and regulatory requirements.
• Contribute to Agile delivery through sprint planning, backlog refinement, roadmap reviews, and integration discussions to support successful product execution.

Deliverables you'll take ownership of:

• A prioritized authentication roadmap that improves login success, increases Join conversion, and enables secure, scalable partner integrations.
• Successful delivery of authentication enhancements, including login experience optimizations, new authentication capabilities, and partner authentication integrations, aligned across platforms and business priorities.

What It Takes to Make the Stay

You have these minimum qualifications:

• Five (5) years of professional work experience in Product, Technology or related field
• You are a product professional with experience in authentication and identity platforms, including login, account creation, account recovery, multi-factor authentication (MFA), and secure customer access solutions.
• This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
• Travel up to 10%

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Seven (7) + years of professional work experience in Technology or related field
• Knowledge of authentication standards and protocols, including OAuth 2.0, OpenID Connect, SAML, and MFA technologies.
• Experience leveraging analytics, experimentation, or customer insights to optimize digital experiences and conversion.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $100,000 – $130,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blog to see why we’re more than a great place to stay—we’re a great place to work.