Senior Solutions Specialist (m/f/d) - US

Ehrhardt + Partner GmbH & Co. KG; Northlake (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Ehrhardt + Partner GmbH & Co. KG is seeking a Senior Solutions Specialist to design, implement, and support Lydia Voice-based voice-directed logistics solutions for customers in North America. You will integrate voice with WMS/ERP systems, troubleshoot issues, and ensure successful project delivery.

You will work with Sales as a technical expert during pre-sales, collaborate with Project Management, Development, and Support, and travel up to 35% within the U.S. to meet client needs.

Qualifications

• Degree in Logistics, Computer Science, Information Technology, or related field or equivalent professional experience.
• Experience implementing or supporting voice-directed picking solutions, WMS, or other warehouse execution and logistics software.
• Solid technical background including API and system integration, SQL/database management, RESTful web services, and programming in Java, C#, JavaScript, or Python.
• Experience with software testing, troubleshooting, and debugging; familiarity with Git or other source control systems.
• Strong communication with technical and non-technical stakeholders; ability to manage multiple priorities in a dynamic project environment.
• Willingness to travel up to 35% (primarily within the U.S., occasional international travel) and valid driver’s license.

Responsibilities

• Design, develop, implement, and support voice-directed logistics applications, including Lydia Voice deployment for national and international customers.
• Integrate voice systems with WMS, ERP, and other enterprise applications via APIs, web services, and middleware.
• Troubleshoot production issues, identify root causes, and provide ongoing technical support and maintenance.
• Conduct system testing, UAT, deployments, and drive continuous improvement to optimize customer processes using Lydia Voice.
• Define solution concepts, contribute to Statements of Work (SOW), and ensure successful project delivery.
• Support Sales as a technical expert during pre-sales activities and customer presentations.
• Build trusted customer relationships and collaborate with Project Management, Development, and Support to deliver outstanding solutions.

Skills

API integration

SQL databases

RESTful services

Programming languages

Git

Customer communication

Education

Degree in Logistics or CS/IT

Tools

Lydia Voice

WMS

Job description

Senior Solutions Specialist (m/f/d) - US

THE POSITION

EPG is a leading global provider of supply chain execution software, helping businesses optimize their logistics operations through innovative technology. You will play a key role in delivering Lydia Voice, our industry-leading voice-directed picking solution, to customers across North America.

THE TASKS

• You design, develop, implement, and support voice-directed logistics applications, including the implementation and configuration of the Lydia Voice solution for national and international customers.
• You integrate voice systems with WMS, ERP, and other enterprise applications using APIs, web services, and middleware.
• You troubleshoot production issues, identify root causes, implement long-term solutions, and provide ongoing technical support and maintenance.
• You conduct system testing, user acceptance testing (UAT), production deployments, and drive continuous improvement initiatives to optimize customer processes using Lydia Voice.
• You define solution concepts, contribute to Statements of Work (SOW), and ensure successful project delivery.
• You support the Sales team as a technical expert during pre-sales activities and customer presentations.
• You build trusted customer relationships and collaborate closely with Project Management, Development, and Support to deliver outstanding customer solutions.

THE REQUIREMENTS

• You hold a degree in Logistics, Computer Science, Information Technology, or a related field, or have equivalent professional experience.
• You have hands-on experience implementing or supporting voice-directed picking solutions, Warehouse Management Systems (WMS), or other warehouse execution and logistics software.
• You have a solid technical background, including API and system integration, SQL/database management, RESTful web services, and programming in at least one language such as Java, C#, JavaScript, or Python.
• You are experienced in software testing, troubleshooting, and debugging, and are familiar with Git or other source control systems.
• You communicate confidently with both technical and non-technical stakeholders, enjoy working directly with customers, and are organized, solution-oriented, and able to manage multiple priorities in a dynamic project environment.
• You are willing to travel up to 35% (primarily within the U.S., with occasional international travel) and hold a valid driver's license.
• You are based in the Dallas/Fort Worth, TX area.