Senior Solutions Engineer (Pre-Sales)

RapDev; United States; On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Unlimited Paid Time Off

Family Leave

Fitness & Commuter Subsidies

Equity

Relocation Assistance

Disability Benefits

Job summary

RapDev seeks a seasoned pre-sales Solutions Engineer to empower our ServiceNow Sales team. You will translate complex technical value into compelling demonstrations, guiding prospects through ITOM, ITSM, ITAM and related platform capabilities to drive measurable outcomes.

You will collaborate with sales, engineering and marketing to design tailored solutions, lead technical discussions, perform PoCs, and develop collateral that showcases RapDev’s deep expertise and customer impact.

Qualifications

• 5+ years in a pre-sales or technical sales role, software industry preferred.
• Hands-on ServiceNow experience with ITSM/ITOM/ITAM and CMDB.
• Ability to design and demonstrate scalable ServiceNow solutions and value.

Responsibilities

• Collaborate with sales to identify opportunities and understand customer needs.
• Deliver technical presentations and demonstrate ServiceNow value at scale.
• Design customized solutions leveraging ServiceNow products and RapDev services.
• Lead technical discussions, answer questions, and guide stakeholders.
• Conduct hands-on PoCs and evaluations to prove value to customers.
• Create technical content and collateral to support sales and marketing.
• Be SME on ServiceNow solutions and stay current with trends.
• Continuously learn and improve knowledge of ServiceNow and related tech.
• Work with sales, marketing, and engineering to ensure customer success.

Skills

ServiceNow

ITOM

ITSM

CMDB

Cloud/SRE

Presentation

Proposal writing

Job description

RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them.

On the ServiceNow side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their ServiceNow into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment.

About the Job

RapDev is seeking a highly skilled pre-sales Solutions Engineer to join our ServiceNow Sales team. In this role, you will be responsible for providing technical expertise and guidance to customers and prospects, helping them understand and utilize the full range of RapDev’s services to maximize the value of their ServiceNow platform. You will work closely with the sales team, customers, and technical staff to propose, design and demonstrate solutions that meet each customer's unique needs, using a deep understanding of out-of-the-box behaviors and of customizations to drive maximum value.

What You'll Do:

• Collaborate with the sales team to identify and qualify new opportunities and develop a deep understanding of customer needs
• Conduct in-depth technical presentations and demonstrate unique expertise in achieving the value of ServiceNow’s solutions in production and at scale
• Design and propose customized solutions that leverage ServiceNow’s products and RapDev services to meet customer needs
• Lead technical discussions with customers and prospects, answering questions and providing guidance on technical features, functionality, and integration
• Conduct hands-on proof of concept testing and product evaluations to demonstrate the value of ServiceNow's solutions
• Develop technical content and collateral to support sales and marketing initiatives
• Act as a subject matter expert on ServiceNow’s solutions and stay up-to-date on industry trends and competitive offerings
• Continuously learn and improve technical knowledge of ServiceNow and supporting technologies
• Work collaboratively with the sales, marketing, and engineering teams to ensure successful customer outcomes

Who You Are:

• 5+ years of experience in a pre-sales or a similar technical sales role, preferably in the software industry
• Hands-on experience with ServiceNow solutions and a strong understanding of use cases and value propositions
• Knowledge of, or willingness and ability to develop knowledge of, ServiceNow ITSM, ITOM, ITAM, SecOps, and core platform capabilities (CMDB, Integration Hub, Automation Hub, etc.)
• Technical capabilities in areas such as Cloud Engineering/SRE, Application and Infrastructure configuration and maintenance, Application Development/SDLC
• Excellent presentation and communication skills, with the ability to convey technical concepts to a non-technical audience
• Strong problem-solving skills and the ability to think creatively to develop customized solutions
• Ability to work independently and manage multiple projects and priorities
• Strong collaboration and team-oriented mindset
• Commitment to ongoing learning and professional development

Compensation:

• Base Salary: $130,000-$180,000 annually, depending on experience, plus uncapped commission potential
• 100% Employee Healthcare Coverage (Medical, Dental & Vision)
• Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Fitness & Commuter Subsidies available
• Equity
• Relocation Assistance
• SL & LT Disability

RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.