Senior Solutions Engineer - Oil & Gas Success

Corva; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Corva is seeking a Solutions Engineer to guide customers through onboarding, adoption, and ongoing value delivery of Corva solutions. You will work closely with Operations, Engineering, and Development as the trust point across the customer lifecycle, from onboarding through adoption.

The role is ideal for someone with a passion for customer success and deep oil & gas knowledge. Requirements include 8+ years in oil and gas, strong written and verbal English, and the ability to train others.

Qualifications

• 8+ years in the oil and gas industry.
• Excellent written and verbal communication in English.
• Strong technical and customer service skills.
• Ability to train others and work with cross-functional teams.
• Willingness to travel domestically and internationally up to 30%.

Responsibilities

• Guide customers to implement Corva solutions and drive adoption.
• Collaborate with Operations, Engineering, and Development as the trusted contact.
• Develop onboarding timelines and maintain project documentation.
• Capture feedback and communicate issues to relevant teams.
• Facilitate training workshops with the Engineering team.
• Contribute customer success assets like case studies and manuals.
• Analyze platform usage and identify opportunities to improve the customer experience.
• Track and resolve customer issues with the software.
• Monitor customer health using usage metrics and satisfaction scores.

Skills

Oil and gas industry experience

Customer service skills

Analytical thinking

Communication skills

Team collaboration

Tools

Microsoft Office suite

Job description

Corva is seeking a Solutions Engineer to guide customers through onboarding, adoption, and ongoing value delivery of Corva solutions. You will work closely with Operations, Engineering, and Development as the trust point across the customer lifecycle, from onboarding through adoption.

The role is ideal for someone with a passion for customer success and deep oil & gas knowledge. Requirements include 8+ years in oil and gas, strong written and verbal English, and the ability to train others.