Senior Energy Solutions Engineer

Corva; Houston (TX); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Corva in Houston, TX is seeking a Solutions Engineer to guide customers through implementing Corva solutions, ensuring adoption and ongoing value. You will collaborate with Operations, Engineering, and Development as the trust point across the customer lifecycle.

The role requires 8+ years in oil and gas, field experience, excellent English, and strong technical and customer service skills. Domestic and international travel up to 30% is expected.

Qualifications

• 8+ years in oil and gas
• Field experience
• Excellent written and verbal communication in English
• Strong technical and customer service skills
• Ability to work well with teams effectively
• Thorough knowledge of navigating modern websites
• Skills in Microsoft Office suite
• Analytical thinking skills
• Ability to train others
• Travel domestically and internationally up to 30% of the time

Responsabilités

• Ensure that customers are satisfied with the services they receive and improve upon areas of dissatisfaction.
• Work closely with our customers to understand how they work, their challenges, and translate their requirements.
• Onboard any new business and support existing business as well as coach them on how to best utilize Corva to optimize operations.
• Develop and maintain timelines and project documentation for onboarding phases.
• Capture notes and feedback from critical meetings, discussions, and Intercom conversations. Communicate issues proactively to appropriate parties in Operations, Engineering, Sales, or Development.
• Facilitate training workshops with our Engineering team.
• Contribute customer success assets including case studies, app manuals, or training material.
• Use analytics to understand how Corva customers are using the platform and identify opportunities to improve their experience.
• Track and solve all problems that the customer is having with the software.
• Gauge customer health and success by tracking platform usage, NPS, and NSAT ratings.

Connaissances

Oil & Gas Experience

Field Experience

English Proficiency

Technical Skills

Customer Service

Team Collaboration

MS Office

Analytical Thinking

Training Ability

Travel Readiness

Outils

MS Office

Description du poste

Corva in Houston, TX is seeking a Solutions Engineer to guide customers through implementing Corva solutions, ensuring adoption and ongoing value. You will collaborate with Operations, Engineering, and Development as the trust point across the customer lifecycle.

The role requires 8+ years in oil and gas, field experience, excellent English, and strong technical and customer service skills. Domestic and international travel up to 30% is expected.