Senior Solutions Engineer, Enterprise - West

Atlassian; United States; Hybrid; USD 139,500 - 219,725; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Equity options

Job summary

Atlassian is hiring a Senior Solutions Engineer focused on enterprise clientele. This role involves partnering with Fortune 500 accounts, understanding customer challenges, and delivering tailored product demonstrations.

An ideal candidate has over 5 years of experience, excellent communication skills, and a strong customer-centric mindset. This position offers flexible work arrangements and aims to maximize collaboration across teams.

Compensation ranges from $139,500 to $219,725 based on location within the United States.

Qualifications

• 5+ years of experience in pre-sales with enterprise customers.
• Ability to engage effectively with various audiences.
• Proven track record of building executive relationships.

Responsibilities

• Partner with account teams and channel partners.
• Participate in customer discovery sessions.
• Lead value-based demonstrations of products.
• Document product feedback and competitive intelligence.

Skills

Excellent communication skills

Strong presentation skills

Creative problem solving

Ability to work in both business and technical contexts

Customer-centric mindset

Job description

Senior Solutions Engineer, Enterprise - West

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Atlassian is looking for a Pre-Sales Solutions Engineer for our enterprise business that’s passionate about being a product expert in the sales cycle, solving our enterprise customer’s hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on!

Your future team

Our Presales Enterprise Solution Engineering has a focus on value selling. We help our customers understand how our products combine to create enterprise solutions that transform their business outcomes. We approach everything we do through our value of ‘play as a team,' supporting each other, celebrating our wins together, and sharing knowledge.

Our team targets high earnings potential by pursuing the enterprise white space ahead of us, selling impactful collections that are at the forefront of cloud and artificial intelligence collaboration.

In this job, you will:

• Partner with account teams and channel partners with Fortune 500 customer accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory
• participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
• Probe for and identify additional opportunities for cross-product/solution expansion
• investigate, discover, and assess client pain points
• Be a product expert of Atlassian software in the pre‑sales process, articulating and showing the customer the value of the software and how it can change their way of working
• have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
• Lead compelling value‑based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio
• Understand, lead, and guide the customer's technical needs in the sales process to gain buy‑in from the customer on Atlassian being the right decision
• Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi‑directional feedback, and ways to improve the selling cycle together
• Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
• Continuously learn, develop and refine your pre‑sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

Your Background

We’re looking for a dynamic team member with a go‑getter attitude who will both learn from and teach our passionate and growing organization.

5+ years of experience interacting with enterprise customers in a pre‑sales capacity, with excellent communication, strong presentation skills to multi‑level audiences, and unmatched agility to do what it takes to get the job done.

You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value‑based solutions.

You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.

You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful.

If you’re looking to be a cog in the system, this job isn’t for you. You’ve got a customer‑centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $168,300 - $219,725

Zone B: $151,200 - $197,400

Zone C: $139,500 - $182,125

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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