Senior Solutions Engineer - AI SaaS for Credit Unions (Remote)

Eltropy; Seattle (WA); On-site; USD 140,000 - 160,000; Full time

Job summary

Eltropy is seeking an experienced Solutions Engineer to help credit unions select, customize, integrate and deploy our AI-powered SaaS platform. You will engage in technical demonstrations, collaborate with sales, product, architecture, and implementation teams, and design technical solutions for professional services.

The role requires strong communication, customer-facing skills, and the ability to travel as needed.

Qualifications

• Eight years or more of experience as a Solutions Engineer.
• Experience with Credit Unions or in the financial industry is a plus.
• Ability to deep dive and demo a complex B2B SaaS platform.
• Bachelor's degree in Computer Science, Engineering or related field.
• Proven experience as a customer-facing Solutions Engineer or similar role.
• In-depth knowledge of credit union software market and banking systems.
• In-depth knowledge of CCaaS and UCaaS technologies serving community financial services.
• Knowledge of contact center solution offerings and related systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Team-oriented, with strong stakeholder relationship skills.
• Knowledge of project management methodologies.
• Willingness to travel as required.

Responsibilities

• Provide technical expertise to support pre-sales activities, including product demonstrations and presentations to customers.
• Collaborate with customers, sales, product, internal architecture, engineering and implementation teams to define technical requirements and create solution designs for professional services statements of work.
• Document agreed scope, technical requirements and development timelines, and ensure that they are communicated effectively to all relevant stakeholders.
• Work closely with partners and the professional services team to ensure successful delivery of projects on-time, within budget, and to customer expectations.
• Develop and maintain relationships with clients, acting as a trusted advisor and technical consultant for professional services.
• Design and plan phased approaches to integrations with banking systems for customers, ensuring compatibility with the customer's existing infrastructure.
• Keep up to date with industry trends and emerging technologies from online banking, CCaaS, and UCaaS providers, sharing knowledge with the team.
• Provide technical training and support to customers and internal teams, as required.
• Continuously monitor and evaluate the effectiveness of solutions and identify opportunities for improvement.

Job description

Eltropy is seeking an experienced Solutions Engineer to help credit unions select, customize, integrate and deploy our AI-powered SaaS platform. You will engage in technical demonstrations, collaborate with sales, product, architecture, and implementation teams, and design technical solutions for professional services.

The role requires strong communication, customer-facing skills, and the ability to travel as needed.