Senior Director, Solutions Engineering

Eltropy; Santa Clara (CA); On-site; USD 270,000 - 315,000; Full time

Job summary

Eltropy is seeking an experienced Solutions Engineering leader in Santa Clara, CA to scale our solutions engineering team in support of our credit union sales efforts. You will partner with Sales leadership to standardize processes and turn the SE function into a strategic asset that delivers customer value.

This role requires 10+ years in solutions engineering with 3–5 years in leadership, plus strong communication, analytics and the ability to translate complex B2B SaaS for diverse audiences.

Qualifications

• 10+ years as Solutions Engineer/Sales Engineer with 3–5 years in leadership.
• Proven experience scaling and growing SE teams.
• Strong analytical and problem-solving abilities.
• Able to translate complex B2B SaaS into sales messaging.
• Excellent communication and stakeholder influence.
• Willingness to travel ~20–30%.

Responsibilities

• Scale and develop a high-performing solutions engineering team.
• Mentor engineers and provide clear career paths.
• Define and implement SE best practices and processes.
• Collaborate with Sales, Product, Engineering and Customer Success.
• Stay ahead of AI/CCaaS/UCaaS trends and advise.

Skills

Leadership

Mentoring

Analytical thinking

Communication

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Location: Santa Clara, CA (4 days onsite)

Compensation: $270,000-$315,000

Overview

Eltropy is seeking an experienced and dynamic Solutions Engineering / Sales Engineering leader to scale our talented solutions engineering team. In this role, you will be responsible for growing and standardizing our solutions engineering function in support of our sales efforts in the credit union market. You will align with Sales Leadership to develop your team into a strategic asset that partners with our Sales team to deliver exceptional results for our customers.

Role & Responsibilities

• Scale and develop a talented solutions engineering team, fostering a culture of technical excellence, customer obsession, and continuous learning.
• Mentor and coach team members to grow their technical and customer-facing skills, providing regular feedback and creating clear paths for career development.
• Define and implement solutions engineering best practices, methodologies, and processes that drive consistency, scalability, and customer success across the team.
• Own team performance metrics to drive continuous improvement.
• Collaborate with Enablement to develop and administer training programs to sharpen the technical knowledge, demo skills and sales acumen of the solutions engineering team.
• Work closely with leadership across Sales, Product, Engineering, and Customer Success to align on strategy and ensure solutions engineering is positioned as a competitive differentiator.
• Stay at the forefront of industry trends and emerging technologies in credit union digital banking, contact centers, communications platforms (CCaaS), unified communications (UCaaS) and agentic AI, sharing insights with cross-functional teams.
• Identify operational inefficiencies and opportunities for improvement in the solutions engineering function, and drive initiatives to optimize processes and tools.

Required Experience & Qualifications

• Minimum 10+ years of progressive experience as a Solutions Engineer / Sales Engineer, with at least 3-5 years in a leadership or management capacity.
• Proven track record of leading and growing solutions engineering teams through significant growth phases.
• Strong analytical and problem-solving skills with the ability to dive deep into complex technical challenges.
• A knack for translating technical concepts and complex B2B SaaS solutions for diverse audiences in a sales setting
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Demonstrated ability to develop talent, coach team members, and create a high-performance culture.
• Willingness to travel as required (estimated 20-30% quarterly).

Preferred Qualifications

• Experience with AI or conversational AI platforms and their application in customer-facing communications.
• Knowledge of contact center solution offerings (CCaaS), unified communications platforms (UCaaS), and integration landscapes serving community financial institutions.
• Experience in the credit union industry or broader financial services sector, with strong knowledge of credit union software, banking systems, and compliance requirements.
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent professional experience).
• Track record of contributing to company growth and customer success at a scaling B2B SaaS company.

About Eltropy

Eltropy is the leading AI communications platform for credit unions, transforming how financial institutions engage with and serve their members. Our platform enables credit unions to deliver personalized, intelligent conversations across all digital channels. We're a fast-growing, well-funded company on a mission to empower financial institutions to compete and win in the digital age.