Senior Solutions Engineer

Talkdesk; United States; On-site; USD 71,000 - 108,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, Vision)

401(k) plan

Uncapped paid time off

14 paid holidays annually

Job summary

A leading cloud contact center company is seeking a Senior Solutions Engineer to support the sales cycle by engaging customers and demonstrating technical solutions. The ideal candidate will have a strong technical background with experience in SaaS and telecommunications, along with excellent presentation and problem-solving skills. This role involves collaborating with sales teams and mentoring others. A competitive salary and comprehensive benefits package are offered.

Qualifications

• 4+ years as a Solutions Engineer in SaaS or Telecommunications.
• Ability to deliver presentations effectively.
• Outstanding problem-solving skills required.

Responsibilities

• Conduct research for meetings with prospects.
• Engage customers to understand their needs.
• Lead customer presentations demonstrating capabilities.

Skills

Presentation skills

Problem-solving

Technical communication

Knowledge of CRM Software

Knowledge of UCaaS and CCaaS

Education

B.S. Computer Science or equivalent

Tools

Salesforce

Web / scripting technologies

Job description

Overview

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Position

The Senior Solutions Engineer (SSE) is responsible for all technical, solution, and competitive aspects of the Talkdesk sales cycle. SSEs must be both sales-focused and technically savvy. You will work closely with sales teams to lead technical discussions and demonstrations and ensure that solutions are aligned with customer requirements.

Core Responsibilities:

• Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges
• Engages customers to understand their needs, leverage business imperatives to drive Talkdesk initiatives, identify pain points, objectives, and metrics for pricing/value, gather information for presentations, and coordinate other teams as needed
• Leverages in-depth knowledge of Talkdesk solutions to envision a future for customers with Talkdesk
• Leads customer presentations (on-site & virtual) demonstrating Talkdesk capabilities aligned with customer needs identified during discovery
• Develops compelling, financially-driven value statements and comprehensive business cases using internal tools. Partners with Strategy and Value advisors to create narratives highlighting desired business outcomes
• Responds to functional and technical RFI/RFP requirements and maps requirements to the software solution. Coordinates multiple SEs involvement as needed
• Works closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps
• Collaborates with Account Executives/Sales Leaders to develop creative approaches for engaging in the sales cycle, including events, engagements and workshops
• Evangelizes Talkdesk solutions at industry events and conferences
• Mentors and provides technical guidance and expertise to the wider team

Preferred Background

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience
• 4+ years as a Solutions Engineer in SaaS, VOIP/Telecommunications, contact centers, or cloud selling to Commercial or Enterprise customers
• Ability to deliver compelling presentations and demonstrations
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
• Ability to communicate complex technical concepts to both technical and non-technical audiences
• In-depth knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, and Business Intelligence
• Knowledge of UCaaS, CCaaS software
• Relevant industry certifications (e.g., Salesforce Certified Technical Architect) preferred
• Knowledge in web / scripting technologies is a plus

Compensation and Benefits

• Pay Range (Base Pay): $71,000 - $108,000
• Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission
• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
• Retirement Benefits: 401(k) plan
• Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs
• Paid Holidays: Talkdesk offers 14 paid holidays each year
• Paid Sick Leave: Uncapped paid time off, subject to manager approval and consistent with business needs

Application

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at [e-mail].

Work Environment

Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)