Senior Solutions Engineer

TSMG; United States; Hybride; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Global team environment

Career growth opportunities

Competitive compensation

Résumé du poste

TSMG is seeking a Senior Solutions Engineer to drive customer engagements and design impactful AI and automation solutions for enterprise environments. You will partner with Sales, Engineering, and Customer Success to translate business needs into technical outcomes and support successful implementations.

The role blends technical depth with customer-facing responsibilities, requiring strong communication, architecture thinking, and the ability to navigate complex enterprise landscapes.

Qualifications

• 5+ years in Solutions Engineering, Pre-Sales, or similar roles.
• Experience with voice technologies, customer interaction platforms, or workflow automation.
• Strong understanding of enterprise systems, APIs, integrations, and cloud environments.
• Ability to explain complex technical concepts to technical and non-technical audiences.
• Fluent in Polish and English.

Responsabilités

• Partner with Sales to understand customer requirements and design automation/AI solutions.
• Deliver product demos, POCs, and technical presentations.
• Lead technical discovery sessions and contribute to architecture and integration planning.
• Support technical validation throughout the sales cycle.
• Collaborate with Product, Engineering, Sales, and Customer Success to improve delivery and experience.

Connaissances

Solutions engineering

Pre-sales

Cloud architectures

APIs & integrations

Communication & presentation

Polish language

Formation

Bachelor's degree in CS/Engineering/Business

Outils

CRM platforms

Pre-sales tools

AWS

Azure

Google Cloud

Description du poste

About the Role

We are looking for a Senior Solutions Engineer to support customer engagements and help design impactful AI and automation solutions for enterprise environments.

In this role, you will work closely with Sales, Engineering, and Customer Success teams to understand business needs, present technical solutions, and support successful implementations. This position combines technical expertise with customer-facing responsibilities and is ideal for someone who enjoys solving complex business challenges through technology.

Responsibilities

Pre-Sales & Technical Enablement

• Partner with Sales teams to understand customer requirements and design tailored automation and AI-based solutions
• Deliver product demonstrations, proof-of-concepts (POCs), and technical presentations
• Lead technical discovery sessions and contribute to solution architecture and integration planning
• Support technical validation activities throughout the sales cycle

Solution Design & Delivery

• Translate business requirements into scalable and maintainable technical solutions
• Collaborate with Engineering and Implementation teams during onboarding and deployment phases
• Provide technical guidance and troubleshooting support during key customer engagements

Customer Engagement & Advisory

• Build trusted relationships with customers as a technical advisor
• Help customers navigate technical challenges and identify potential risks proactively
• Support strategic customer discussions and escalations when needed

Cross-Functional Collaboration

• Work closely with Product, Engineering, Sales, and Customer Success teams to improve solution delivery and customer experience
• Contribute to technical documentation, enablement materials, and internal training resources
• Share customer feedback to support product and process improvements

Industry & Technology Awareness

• Stay informed on AI, automation, cloud technologies, and enterprise software trends
• Participate in webinars, industry events, and knowledge-sharing initiatives
• Help position the company as a trusted technology and solutions partner

Requirements

• Bachelor's degree in Computer Science, Engineering, Business, or a related field
• 5+ years of experience in Solutions Engineering, Pre-Sales, Technical Consulting, or similar customer-facing technical roles
• Experience with voice technologies, customer interaction platforms, or workflow automation solutions
• Strong understanding of enterprise systems, APIs, integrations, and cloud environments
• Ability to explain complex technical concepts to both technical and non-technical audiences
• Native-level or highly fluent Polish and English language skills
• Strong communication, presentation, and stakeholder management skills
• Comfortable working in fast-paced, high-growth environments with multiple priorities

Preferred Qualifications

• Experience with CRM platforms or pre-sales tools
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
• Knowledge of automation workflows, APIs, or integration frameworks
• Experience supporting enterprise-scale implementations and customer success initiatives

What We Offer

• Opportunity to join a fast-growing technology company focused on AI and automation
• High-impact role working on enterprise-level solutions
• Collaborative international team environment with strong cross-functional exposure
• Competitive compensation and career growth opportunities
• Open, supportive culture with flat hierarchies and direct collaboration across teams
• Flexible hybrid working environment