Senior Solutions Engineer

SYSPRO; United States; On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

13 paid company holidays

401k with company match

Medical, dental, and vision insurance

Job summary

A technology solutions provider in the United States seeks a Senior Solutions Engineer to support sales by developing product demonstrations. The ideal candidate has over 5 years of experience in technical support or pre-sales, strong communication skills, and problem-solving capabilities. This full-time role offers comprehensive benefits including medical insurance, paid holidays, and a 401k with company match.

Qualifications

• 5–7+ years’ experience in technical support, pre-sales, or similar roles.
• Led discoveries and product demonstrations for technical solutions.

Responsibilities

• Support the sales team by creating and customizing product demonstrations.
• Develop and configure product demos based on client requirements.
• Troubleshoot and resolve technical issues in demo environments.

Skills

Technical Support Experience

Communication Skills

Problem-Solving Skills

Education

Diploma or Degree in related field

Job description

Senior Solutions Engineer

Join to apply for the Senior Solutions Engineer role at SYSPRO.

This range is provided by SYSPRO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $145,000.00/yr

To support the sales team by creating and customizing product demonstrations that showcase the value and functionality of solutions to prospective clients. This role focuses primarily on demonstrations and value proposition to New Logo Opportunities and Strategic Customer Partnerships.

Key Responsibilities:

• Serve as a specialist in leading functional discoveries and demonstrations New Logo sales cycles.
• Develop and configure product demos based on client requirements provided by the sales team.
• Help drive continuous improvement through the Pre-Sales and Sales Organization.
• Ensure demos are accurate, visually appealing, and aligned with solution capabilities.
• Maintain demo environments and update them with new features or releases.
• Collaborate with sales and product teams to understand solution functionality and client needs.
• Troubleshoot and resolve technical issues in demo environments.
• Document demo processes and maintain a library of reusable demo assets.

Skills, Knowledge and Expertise:

• Diploma or Degree in related field
• 5–7+ years’ experience in technical support, pre-sales, or similar roles.
• Led discoveries and product demonstrations for a technical solution(s) (ERP, CRM, WMS, MES or similar)
• Understanding of the Manufacturing and Supply Chain industries
• Basic technical knowledge of the product or platform (e.g., SaaS, software solutions).
• Strong attention to detail and ability to follow specifications.
• Good communication skills for internal collaboration.
• Ability to learn quickly and adapt to new technologies.
• Problem-solving and troubleshooting skills.

Benefits:

• 13 paid company holidays in 2025
• 6 paid wellness days
• 1 paid volunteer day off to make a difference in your community
• Medical, dental, and vision insurance; PPO from the 1st of the month after hire!
• Group term life and LTD insurance paid by SYSPRO
• Voluntary STD, plus supplemental benefits through UNUM
• Employee Assistance Program
• 401k (starting day 1 of hire!) with company match after 1 year of employment

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Software Development