Senior Solutions Engineer

Metriport Inc.; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Metriport Inc. in San Francisco seeks a Solutions Engineer to bridge customers and engineering, moving fast while keeping quality high. You’ll own the customer journey from discovery to implementation, translating complex data workflows into practical integration steps and measurable outcomes.

You’ll thrive on autonomy, own problems end-to-end, and push for rapid value delivery. The role combines technical guidance with deep customer empathy, aiming to shorten deployment timelines and ensure

Qualifications

• Entrepreneurial mindset with strong ownership over outcomes.
• Excellent communication and customer-facing skills.
• Ability to dive deep into unfamiliar domains and learn quickly.
• Pragmatic balance of speed and quality in delivery.

Responsibilities

• Serve as the primary point of contact for the customer throughout the partnership.
• Conduct discovery calls to understand use cases, technical requirements, and success criteria.
• Participate in weekly onboarding syncs to ensure customers derive value from product integrations.
• Maintain the customer relationship after onboarding with regular check-ins and ongoing support.
• Provide technical expertise by answering questions about product capabilities, integrations, and implementation.
• Troubleshoot and debug customer issues, collaborating with engineering as needed.
• Manage customer requests by prioritizing, coordinating with engineering, tracking progress, and communicating resolutions.
• Join weekly team updates to share customer health and progress.

Skills

Entrepreneurial mindset

Customer-facing

Technical guidance

Ownership

Problem solving

Job description

About Us

Medical data exchange is one of the biggest unsolved problems in US healthcare. If you've spent any real time in the healthcare system, you've felt it, and it only gets worse the sicker and older you get. Metriport exists to fix that. We connect to the data sources the healthcare providers of tomorrow need, take raw data that's unusable in its source form, and turn it into a single clean format that care teams, and their agents, actually use to improve outcomes. Record retrieval across thousands of legacy systems and antiquated data pipes that used to take weeks now takes seconds. Clinicians walk into appointments with the full patient picture already in hand, and that speed can mean spotting a condition early enough to actually treat it.

About You

We're a small, high-output team, mostly former founders including YC alumni, and we operate with real autonomy and almost no bureaucracy. We hire on competence, not pedigree. Leaders are in the office six days a week, and we generally expect the team to be available six days a week too. Not because we count hours, but because there's always more wood to chop when revolutionizing how tomorrow's healthcare providers deliver care to their patients today. We trust our team to take the time off they need and we've never said no to a time off request.

You have an entrepreneurial mindset and a strong sense of ownership. You don't wait to be told what's broken. Instead, you believe you can figure out any problem that lands in your lap even outside your exact domain. When someone scopes something for three weeks, you ask why it can't be done in three days, and you also know the difference between shipping a fast v0 and cutting a corner that comes back to bite you. You walk the tightrope between craft and speed without falling off either side.

The role

In a nutshell, we're looking for a Solutions Engineer with the following specific qualities:

You're entrepreneurial-minded, with an olympian-level work ethic (nearly our entire engineering team consists of former founders).

You are confident in your ability to connect with customers and building strong partnerships while providing technical guidance

You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise and have a strong sense of ownership over your work.

You care more about the end result and delivering value to a customer, rather than what new and frilly tech is being used under the hood for a given feature.

When someone scopes out a project with an ETA of 3 weeks, you ask yourself "why can't it be done in 3 days?".

You're a hacker at heart, and have a good sense of what rules should, and shouldn't, be broken.

What you'll be doing

After quickly ramping up using our comprehensive onboarding materials to get familiar with our domain, and codebase, the goal would be to get you connected with customers as quickly as possible. Specifically, day to day, this looks like:

Serve as the primary point of contact for the customer throughout the partnership.

Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria.

Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows.

Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels.

Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation.

Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them.

Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers.

Join weekly syncs to update the team on how customers are doing, rai