Senior Solutions Engineer

iHeartMedia; New York (NY); Remoto; USD 112.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision coverage

Life insurance (company provided)

Paid vacation and sick time

Paid company holidays

401K plan

Employee Assistance Program (EAP)

Volunteer spirit day

Descrizione del lavoro

iHeartMedia is seeking a Senior Solutions Engineer for AudioGraph, its programmatic broadcast radio platform. You will lead technical pre‑sale conversations, create repeatable implementation playbooks, and establish the operational backbone for a seamless client experience from first pitch through post‑campaign wrap.

You will help shorten deal cycles, drive revenue, and partner with sales to deliver best‑in‑class outcomes across agencies and campaigns.

Competenze

• 5–8 years of experience in solutions engineering, technical account management, or advanced ad operations within programmatic advertising.
• Deep understanding of the programmatic supply chain: bid mechanics, deal structures (PMP/PG/preferred deals), header bidding, and SSP‑DSP integration patterns.
• Direct experience with major DSPs (Amazon, TTD, DV360, Viant, Basis, or equivalent) from a technical integration or partner perspective.
• Hands‑on proficiency with ad serving platforms (Triton, GAM, FreeWheel, or equivalent), including deal setup, inventory packaging, and log‑level troubleshooting.
• Strong grasp of audience data architecture: identity graphs, data onboarding, clean rooms, and how audience segments flow through the programmatic pipe.
• Experience with measurement and attribution methodologies (pixel‑based, exposure file, foot traffic, brand lift) and at least one vendor in the space.
• Demonstrated ability to operate independently in ambiguous environments and drive cross‑functional projects without direct authority.
• Excellent communication—comfortable presenting to agency leadership and equally comfortable debugging a bid stream with an engineer.

Mansioni

• Lead technical pre‑sale engagements with agency holding companies and mid‑market agencies, translating AudioGraph capabilities into solutions that align with their buying workflows, planning tools, and KPIs.
• Build reusable pitch assets—technical one‑pagers, demo environments, objection‑handling frameworks, ROI calculators—that equip sellers to move deals forward without waiting for SE availability.
• Reduce time‑to‑proposal by owning a standardized deal configuration process: audience strategy, market selection, measurement approach, and pricing structure templated and ready to customize.
• Participate directly in high‑value pitch meetings and RFP responses; own the technical narrative that differentiates AudioGraph from competing audio solutions.
• Train and enable the seller base through recurring technical workshops, deal clinics, and 1:1 coaching on how to position AudioGraph’s capabilities.
• Design and own the end‑to‑end client lifecycle playbook.
• Ensure seamless handoffs between sales, ad ops, and client services at every stage transition—no client should ever feel like they’re starting over with a new team.
• Architect campaign configurations for complex deals including audience layering, frequency management, creative specifications, and cross‑platform measurement design.
• Inform the product roadmap by synthesizing field‑level technical feedback into prioritized requirements; participate in sprint reviews and beta testing for new capabilities.

Conoscenze

Solutions engineering

Technical presales

Ad tech experience

DSP integration

Cross-functional teamwork

Strumenti

Triton

GAM

FreeWheel

Header bidding

Descrizione del lavoro

What We Need:

About AudioGraph: AudioGraph is iHeartMedia’s programmatic broadcast radio platform — the first at scale to let agencies plan, buy, and measure broadcast radio through the same programmatic workflows they use for digital. It connects 860+ stations across 150+ markets to the programmatic ecosystem through DSP integrations, audience targeting, and automated measurement.

Why This Role Matters:

Sellers need a technical partner who can shorten deal cycles, remove friction, and make AudioGraph feel as easy to buy as digital. This role directly accelerates revenue by helping agencies say yes faster and ensuring every campaign delivers a best‑in‑class experience.

The Role:

As Senior Solutions Engineer, you own AudioGraph’s technical go‑to‑market. You lead complex pre‑sale conversations, build repeatable implementation playbooks, and create the operational backbone for a seamless client experience from first pitch through post‑campaign wrap. Your work drives sales effectiveness, deal velocity, and client retention.

What You’ll Do:

• Lead technical pre‑sale engagements with agency holding companies and mid‑market agencies, translating AudioGraph capabilities into solutions that align with their buying workflows, planning tools, and KPIs.
• Build reusable pitch assets—technical one‑pagers, demo environments, objection‑handling frameworks, ROI calculators—that equip sellers to move deals forward without waiting for SE availability.
• Reduce time‑to‑proposal by owning a standardized deal configuration process: audience strategy, market selection, measurement approach, and pricing structure templated and ready to customize.
• Participate directly in high‑value pitch meetings and RFP responses; own the technical narrative that differentiates AudioGraph from competing audio solutions.
• Train and enable the seller base through recurring technical workshops, deal clinics, and 1:1 coaching on how to position AudioGraph’s capabilities.
• Design and own the end‑to‑end client lifecycle playbook.
• Ensure seamless handoffs between sales, ad ops, and client services at every stage transition—no client should ever feel like they’re starting over with a new team.
• Architect campaign configurations for complex deals including audience layering, frequency management, creative specifications, and cross‑platform measurement design.
• Inform the product roadmap by synthesizing field‑level technical feedback into prioritized requirements; participate in sprint reviews and beta testing for new capabilities.

What You’ll Need:

• 5–8 years of experience in solutions engineering, technical account management, or advanced ad operations within programmatic advertising.
• Deep understanding of the programmatic supply chain: bid mechanics, deal structures (PMP/PG/preferred deals), header bidding, and SSP‑DSP integration patterns.
• Direct experience with major DSPs (Amazon, TTD, DV360, Viant, Basis, or equivalent) from a technical integration or partner perspective.
• Hands‑on proficiency with ad serving platforms (Triton, GAM, FreeWheel, or equivalent), including deal setup, inventory packaging, and log‑level troubleshooting.
• Strong grasp of audience data architecture: identity graphs, data onboarding, clean rooms, and how audience segments flow through the programmatic pipe.
• Experience with measurement and attribution methodologies (pixel‑based, exposure file, foot traffic, brand lift) and at least one vendor in the space.
• Demonstrated ability to operate independently in ambiguous environments and drive cross‑functional projects without direct authority.
• Excellent communication—comfortable presenting to agency leadership and equally comfortable debugging a bid stream with an engineer.

Nice to Have

• Experience in audio, podcast, or broadcast advertising.
• Familiarity with Salesforce, Operative AOS, or similar order management systems.
• SQL proficiency and experience building operational dashboards or reporting pipelines.
• Experience working within a media company or publisher‑side ad tech team.
• Prior experience in a player‑coach or team lead capacity within an SE or technical solutions group.

What You’ll Bring:

• Respect for others and a strong belief that others should do this in return.
• Expertise with various technical disciplines and applications.
• Close attention to detail and quality orientation.
• Ability to multitask on a variety of critical projects.
• Ability to work independently, while also collaborating with others.
• Strong communication skills, particularly when explaining complex technical information.
• Ability to provide solutions to problems in situations that are atypical/infrequent.
• Analytical thinking and the ability to identify patterns.
• Efficiency with own work and impact of team results.
• Informal leadership capabilities with an interest in mentoring less experienced team members.

Compensation:

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job‑related qualifications, and alignment with market data. $112,000 - $140,000

Location:

VIRTUAL, NY

Position Type:

Regular

Time Type:

Full time

Pay Type:

Salaried

Benefits:

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well‑being, family and caregiving
• A range of additional voluntary programs such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E‑Verify.