Senior Solutions Engineer

IronGrid Data Services; Los Angeles (CA); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Equity participation included

Discretionary PTO + breaks

Health insurance

401(k) with matching

Cell phone & wifi reimbursement

Commuter benefits

Job summary

VideoAmp is seeking a Senior Solutions Engineer to join the Professional Services team. You will onboard new clients, configure API connections, and integrate data across systems to enable seamless deployments.

You will function as the technical liaison, diagnosing complex issues and delivering high-quality solutions while working with Sales, Client Success, and Engineering to meet client needs. This role emphasizes strong communication and problem-solving under pressure.

Qualifications

• 6+ years in a technical client-facing role in SaaS/adtech.
• Strong knowledge of databases, APIs, and scripting languages.
• Proficiency with SQL and large data sets.
• Excellent communication and collaboration skills.

Responsibilities

• Lead technical onboarding for new clients, including API setup and data integration.
• Serve as the primary technical contact for clients and troubleshoot issues.
• Collaborate with product, engineering, and data science to resolve client problems.
• Monitor platform and data performance to proactively address concerns.
• Maintain up-to-date knowledge of digital media tech trends and best practices.
• Provide ongoing support for client portfolios and respond to escalations.
• Communicate with account and client success teams on timelines and needs.
• Document processes, workflows, and best practices for team knowledge sharing.

Skills

SQL

APIs

Scripting

Data analysis

Communication

Education

Bachelor's degree

Tools

PostgreSQL

Python

APIs

Job description

New York, NY or Los Angeles, CA | Hybrid / or Remote US | $140,000 to $160,000 + Equity + Benefits

About VideoAmp

VideoAmp is the tech-first measurement company transforming how advertising is valued, bought, and sold. Powered by currency-grade big data and a best-in-class technology stack, our platform gives advertisers, agencies, and digital partners the ability to plan, optimize, and measure media investments across every screen, from linear TV and OTT to CTV and digital video.

VideoAmp is accelerating investment in agentic AI and intelligent optimization technologies, helping clients drive measurable, real-world outcomes in an increasingly complex media landscape. With 880% year-over-year measurement growth, 98% coverage of the TV ecosystem, and partnerships with 11 agency groups and 1,000+ advertisers, we're not just keeping pace with the industry.

We're defining what comes next.

We believe great work requires great people, people who say "I'll find a way" instead of "it can't be done."

The Role

The Senior Solutions Engineer sits within our Professional Services team, a group dedicated to supporting client onboarding, expanding solutions for existing clients, and providing ongoing technical support for VideoAmp systems. You will act as a critical partner for clients and internal teams, diagnosing issues, troubleshooting complex problems, and ensuring smooth integrations across our platform.

You will work closely with Sales, Client Success, Engineering, and Product teams to investigate client requests, assess technical challenges, and deliver high-quality solutions. This role requires a mix of technical problem solving, strong communication skills, and the ability to translate technical detail into actionable outcomes for clients and stakeholders.

If you thrive in collaborative environments, enjoy untangling technical challenges, and want to make a direct impact on client success, this role is for you.

What You'll Do

• Lead the technical onboarding process for new clients, including API setup and data integration.
• Serve as the primary technical point of contact for clients, providing ongoing support and troubleshooting by leveraging internal tools and systems.
• Collaborate cross-functionally with product, engineering, and data science teams to investigate and resolve client issues.
• Monitor platform and data performance to proactively identify and resolve technical concerns.
• Maintain current knowledge of the latest technologies and trends in digital video, CTV/OTT, and advertising technology.
• Provide continued support for your client portfolio by resolving questions, requests, and technical escalations.
• Communicate daily with account and client success teams to align on business needs, timelines, and issue resolution.
• Own and maintain detailed documentation of processes, workflows, and technical best practices to expand the team knowledge base.

What You'll Bring

• Bachelor's degree preferred.
• 6+ years of experience in a technical client-facing role such as Solutions Engineer, Support Engineer, or Technical Support Specialist, ideally in SaaS, adtech, or a related industry.
• Strong technical skills and knowledge of relevant systems, including databases, APIs, and scripting languages.
• Proficiency with SQL and comfort working with large datasets.
• Experience troubleshooting platform, integration, or data performance issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Passion for process design and continuous improvement.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• A documentation and knowledge-sharing mindset.

Compensation & Benefits

Base Salary

$140,000 to $160,000 (commensurate with experience)

Equity

Equity participation included

Time Off

Discretionary & flexible PTO + Spring, Summer & Winter company breaks

Health

Inclusive and comprehensive medical, dental & vision

Financial

401(k) with matching

• HSA & FSA

Family

Paid Maternity & Parental Leave for all family additions

Perks

Cell phone & wifi reimbursement

• Commuter benefits

Our Values

01 One VideoAmp

We win together

We operate as one team, prioritizing shared success over individual wins. We collaborate across functions, support one another, and assume positive intent, because when one of us succeeds, we all do.

02 Own the Outcome

Accountability + Empowerment

We take full responsibility for results, not just tasks. We act with urgency, make decisions with confidence, and own both successes and setbacks while continuously improving.

03 Raise the Bar

Quality

• Trust
• Excellence

We hold ourselves and each other to a high standard. We deliver thoughtful, high-quality work, build trust through consistency and integrity, and continuously push for better outcomes.

Ready to build what's next in AI-powered media measurement?

VideoAmp is an equal opportunity employer committed to building an inclusive, diverse team. We celebrate different perspectives, experiences, and backgrounds, because that's how we build something great.

videoamp.com

New York

• Los Angeles