Senior Customer Solutions Engineer (Omegamon)

Rocket Software, Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

An established industry player is seeking a Senior Customer Solutions Engineer to join their innovative team. This full-time remote role allows you to leverage your expertise in IBM z/OS and OMEGAMON tools to deliver exceptional customer experiences. You will provide post-sales deployment services, ensure successful outcomes, and bridge the gap between legacy and modern technologies. With a commitment to empathy and trust, the company fosters an inclusive environment where your contributions will make a significant impact. Enjoy benefits like unlimited vacation and professional development opportunities while working in a dynamic and supportive atmosphere.

Benefits

Unlimited vacation

Health coverage

401(k) with matching

Tuition reimbursement

Leadership training

Qualifications

• 8+ years as a Systems Programmer or similar role.
• Expertise with OMEGAMON tools and processes.

Responsibilities

• Provide technical expertise for the OMEGAMON product family.
• Deliver technical presentations and training on Rocket products.

Skills

IBM z/OS

CICS

DB2

IMS

OMEGAMON tools

Excellent communication skills

Installation processes using PARMGEN

TCP/IP knowledge

Education

Bachelor’s Degree

Tools

Tivoli Enterprise Portal

IBM Monitoring Configuration Manager

Job description

Senior Customer Solutions Engineer (Omegamon) page is loaded

Senior Customer Solutions Engineer (Omegamon)

Apply locations United States posted on Posted 3 Days Ago job requisition id R2025-5738

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

This is a full-time remote opportunity located anywhere in the United States.

The Senior Customer Solutions Engineer brings creativity, curiosity, and passion to working with our modernization products. They are technically versatile and deliver exceptional customer experiences by:

1. Providing post-sales deployment services for Rocket products.
2. Solving real problems and delivering value to customers and partners.
3. Ensuring successful outcomes with speed, precision, quality, and innovation.
4. Taking commitments seriously to customers, partners, and colleagues.
5. Bridging understanding gaps between legacy and modern technologies for customers.

This role will be part of our IBM System Z professional services team, working on customer engagements to install, configure, implement, and train on the IBM Omegamon product family and other IBM Mainframe products. The candidate must have strong knowledge of IBM z/OS, DB2, CICS, and IMS, with experience in other mainframe monitoring products being a plus.

Essential Duties and Responsibilities:

• Provide technical expertise for the OMEGAMON product family to customers and partners.
• Develop in-depth knowledge of Rocket's product line, including new releases and interfaces.
• Deliver technical presentations and training on Rocket products.
• Guide and support installation, configuration, and post-implementation services, working solo or leading projects.
• Review customer implementations for best practices to maximize satisfaction and retention.
• Collaborate with Support and Lab teams to address customer questions.
• Ensure product implementation is supportable, maintainable, and scalable.
• Work with customers, partners, and internal teams to resolve complex issues.
• Share customer feedback for product enhancements.
• Establish credibility with various business resources, including developers, administrators, and executives.

Required Qualifications:

• Bachelor’s Degree or equivalent experience.
• 8+ years as a Systems Programmer or similar role.
• 4+ years in development, application lifecycle, or change management.
• 4+ years in consulting or team leadership.
• Expertise with OMEGAMON tools and processes, including UI navigation, Tivoli Enterprise Portal, CICS, DB2, IMS, JVM, Networking, and Storage.
• Knowledge of installation processes using PARMGEN and IBM Monitoring Configuration Manager.
• Excellent communication skills.
• Willingness to travel 5-15%.
• Alignment with Rocket's core values of empathy, humanity, trust, and love.

Additional Nice-to-Have Qualifications:

• Advanced SME skills with z/OS tools and processes like SMP/E, JES2, REXX, WLM, and VTAM.
• Basic knowledge of TCP/IP and security products like RACF, ACF2, Top Secret.
• Familiarity with CICS, DB2, IMS user exits, and z/OS system logger.
• Deep understanding of IBM System Z, z/OS, and related software fundamentals.

Information Security:

Everyone is responsible for information security, protecting company data and IT resources according to their role.

Diversity, Inclusion & Equity:

Rocket promotes an inclusive environment where everyone can thrive, embracing diversity and equity.

#LI-SD1

#LI-Remote

Benefits in the USA:

• Unlimited vacation, paid holidays, and sick time
• Health, wellness, life, and disability coverage
• 401(k) with matching
• Student debt assistance
• Tuition and certification reimbursement
• Leadership and skills training

Rocket is an equal opportunity employer committed to diversity. For accommodations, contact us at [e-mail]. Employment laws vary by state, and we comply accordingly.