Customer Solutions Engineer, Zero Trust

Cloudflare; Town of Texas, Austin (WI, TX); Remote; USD 125,000 - 153,000; Full time

Job summary

An established industry player is seeking a Customer Solutions Engineer to act as a trusted advisor for enterprise clients. In this role, you'll leverage your technical expertise to enhance customer success and maximize the value derived from the platform. Your responsibilities will include onboarding, providing proactive technical guidance, and identifying opportunities for expansion. This position requires a passion for technology and a deep understanding of how the internet works. Join a dynamic team and contribute to innovative solutions that help customers thrive in their digital journey.

Benefits

Medical/Rx Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Flexible paid time off

On-demand mental health support

Global Travel Medical Insurance

Leave programs (parental, medical)

Qualifications

• 5+ years of experience in post-sales customer relationship management.
• Strong understanding of internet protocols and security aspects.

Responsibilities

• Serve as a trusted technical advisor to customers.
• Deliver timely onboarding and ensure customer retention.
• Collaborate with various teams for technical escalations.

Skills

Customer Relationship Management

Technical Problem Solving

Scripting Languages (Python, JavaScript, Bash)

Understanding of Internet Protocols (TCP/IP, TLS, DNS, HTTP)

Security Knowledge (Firewalls, WAFs, Zero Trust)

Performance Optimization (Speed, Latency, Caching)

Education

Bachelor's Degree in a related field

Job description

Job Locations: Austin, TX | Denver, CO | Chicago, IL

Job Description

As a Customer Solutions Engineer (CSE), you will serve as a trusted technical advisor throughout a customer's lifecycle. You will leverage your product expertise to ensure our Enterprise customers understand and utilize the Cloudflare platform fully. Your goal is to help customers succeed and maximize the value from their Cloudflare investment.

You will need to understand customer requirements at a detailed level, have a natural curiosity to identify root causes of issues, and enjoy exploring how the internet works. Collaboration with teams across Cloudflare, including Customer Success, Sales, Product, Engineering, and Support, is essential to deliver scalable solutions and ensure customer success.

Responsibilities

• Support regional teams by working closely with Customer Success Managers (CSMs) on customer accounts.
• Deliver organized onboarding, demonstrate product value, and advise on best practices from a technical perspective.
• Build relationships to retain and expand accounts, participate in account reviews, and provide proactive technical guidance.
• Assist with technical escalations by collaborating with support and engineering teams.
• Identify opportunities for account expansion and communicate product or feature gaps to promote retention.
• Contribute to organizational knowledge through documentation, answering technical questions, and sharing best practices.
• Travel 20-30% for meetings, conferences, and industry events.

Desired Skills and Experiences

• Fluent in English; Portuguese or Spanish is a plus.
• 5+ years in post-sales customer relationship management.
• Deep understanding of internet protocols (TCP/IP, TLS, DNS, HTTP), proxies, security (Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust), and performance optimization (Speed, Latency, Caching, HTTP/2, TLSv1.3).
• Enjoy troubleshooting and solving technical problems.
• Knowledge of scripting languages (Python, JavaScript, Bash) and eagerness to expand skills.
• Ability to manage projects, prioritize, and meet deadlines.

Bonus Skills

Experience with regulatory standards such as PCI DSS, HIPAA, SOC-2 is a plus.

Compensation & Benefits

Salary varies by location, with ranges provided for Colorado, New York, California, and Bay Area. The role includes participation in Cloudflare's equity plan and a comprehensive benefits package, including health, financial, and time-off benefits, tailored to U.S. employees.