Senior Solutions Consultant

ID5; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ID5 is seeking a Senior Solutions Consultant to support sales and account management through client onboarding and technical assistance. This role includes engaging clients, troubleshooting complex issues, and collaborating with technical teams to enhance ID5’s platform. As part of a remote-first organization, you'll contribute to digital advertising innovation and help tailor solutions for various clients globally.

Benefits

Stock options

WeWork membership

Growth and development opportunities

Regular offsites for team bonding

Inclusive workplace culture

Qualifications

• Proven background in technical support and consulting, ideally in SaaS.
• Exceptional troubleshooting, analytical, and problem-solving skills.
• Highly organized with a successful track record in project management.

Responsibilities

• Engage with clients to address technical and business needs.
• Provide advanced technical support for inquiries related to the ID5 platform.
• Collaborate with Product and Engineering teams on integrations and solutions.

Skills

Technical support

Consulting

Problem Solving

Project Management

Education

Bachelor's degree in a relevant field

Tools

Lightdash

Grafana

OpenSearch

Superset

Job description

ID5 enables addressable and measurable advertising to support the growth of the digital economy and provide free and safe access to content and services.Technical changes, signal loss, and increasingly more stringent data protection regulations require new, advanced technologies that enable audience addressability while respecting people’s privacy preferences.

ID5 has risen to this challenge and developed solutions that support publishers’ and marketers’ need for better addressability. Its laser focus on Identity sets it apart from competitive solutions and enables the company to offer the most advanced and sophisticated identity services to over 100,000 media properties, and hundreds of technology platforms and advertisers, making it the most adopted identity solution in the market.

About This Role

The Senior Solutions Consultant plays a critical role in supporting our Sales and Account Management teams. This position involves assisting with new client onboarding, integration processes, and providing technical support to existing clients working with ID5’s services. Our clients range from small, local publishers to billion-dollar global tech platforms, each requiring tailored solutions to meet their unique needs. This role is integral to driving global adoption and maintaining current integrations by ensuring clients and partners fully leverage our solutions.

Reporting Line

This role reports directly to the Director of Solutions Consulting.

Key Responsibilities

• Engage with clients and partners daily through emails and video/phone calls to address their technical and business needs.
• Act as the primary point of escalation for internal and external stakeholders on complex technical issues.
• Provide advanced technical support to commercial and solution architecting teams on complex queries related to the ID5 platform and services.
• Create and maintain BI dashboarding for products and clients.
• Troubleshoot and analyze product deliverables using tools like Grafana, OpenSearch, Superset and LightDash;
• Implement cutting-edge solutions for identity-based marketing campaigns and precise campaign measurement in programmatic advertising.
• Establish yourself as a domain expert in digital identity technologies, sharing knowledge both internally and externally.
• Collaborate with Product and Engineering teams on complex integrations, product challenges, and the development/testing of new features and enhancements on the ID5 platform.
• Contribute to the growth of our Services practice by developing best practices, customer-facing assets, and internal resources.

What We Are Looking For

• Experience: Proven background in technical support and consulting, ideally within a SaaS or technology business, with strong technical expertise and project management experience.
• Technical Skills:
• Proficiency running analytics and building BI dashboards. Preferably past experience with Lightdash.
• Problem Solving:Exceptional troubleshooting, analytical, and problem-solving skills with the ability to work cross-functionally and influence outcomes.
• Organisation: Highly organised and process-oriented with a successful track record in project management.
• Communication: Superior communication and presentation skills, capable of translating technical concepts into clear, non-technical terms.
• Attitude: Entrepreneurial spirit, thriving in a startup environment with responsibility, autonomy, enthusiasm, humility, and drive.
• Preferred Experience: Prior experience in adtech is advantageous but not essential.

Why Join Us?

As a Senior Solutions Consultant at ID5, you will be at the forefront of technological innovation in digital advertising, working within a dynamic team that values expertise, collaboration, and proactive problem-solving. This role offers a unique opportunity to influence major tech platforms globally, ensuring our solutions not only meet but exceed our partners' expectations. Join us in shaping the future of programmatic advertising by applying today!

What we offer to our talent

• A competitive compensation package, including stock options in ID5
• WeWork membership and option to work from different WeWork locations
• Regular offsites to enjoy face-to-face time andto bond further with your colleagues
• A dynamic environment that offers room for growth and development to all employees
• A friendly, international, and multicultural team
• We are proud to be an equal opportunity employer. We celebrate diversity and are passionate about creating an inclusive environment in which all employees can thrive

More about ID5

Launched in September 2017, ID5 currently employs 50 people and works with premium publishers, ad tech platforms, and advertisers globally. Built to improve addressability across all digital advertising environments, ID5 has rapidly established itself as the most adopted identity solution in the market, prevailing over larger and more established companies thanks to its unique position and focus on providing the best identification and data protection technology.

The company is backed by financial and strategic industry investors who believe in ID5’s vision and plan. This investment has allowed ID5 to expand the business, increase its footprint globally, and hire the best talent to support its ambitious growth plans.

Recognized as one of the most outstanding employers by Digiday’s WorkLife Awards 2023 , ID5 is a remote-first company, allowing employees to work from different locations and time zones indefinitely. We equip our team with all the tools needed to perform their work remotely, and we ensure people bond and stay connected thanks to regular all-hands meetings, communication tools such as Slack and Zoom, and by organizing regular offsites around the world. We also offer WeWork membership for those who prefer not to work from home, and allow individuals to move across different WeWork locations. More details about our remote-first organization here:https://www.linkedin.com/posts/mathieuroche_team-remotework-remoteworklife-activity- 6927642580742504449-KbhL

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