Senior Solutions Architect – Grafana Labs £124K + RSUs

Grafana Labs; United States; Remote; USD 139,000 - 167,000; Full time

Benefits offered by this job

Remote work

30 days annual leave

RSUs

Open source culture

Career growth

Job summary

Grafana Labs is seeking a Senior Solutions Architect (Professional Services) to join its world-class Customer Experience team. This highly hands-on role focuses on helping customers solve complex problems, accelerate adoption, and drive business outcomes with Grafana.

You’ll guide onboarding, implementation, and expansion as a trusted technical partner, delivering white-glove consulting and roadmap assurance across Sales, Product, and Engineering.

Qualifications

• 5+ years of experience on deployment teams.
• Direct experience with observability (o11y).
• Experience with Cloud Platforms — AWS, GCP, Azure.

Responsibilities

• Lead with customer outcomes in onboarding, implementation, and expansion.
• Deliver white-glove consulting and best-practice guidance.
• Collaborate with Sales, Product, and Engineering to drive value.
• Facilitate technical workshops and document requirements.
• Stay current on Grafana Labs and related technologies.

Skills

Enterprise observability architecture

Kubernetes & cloud-native infra

Executive stakeholder management

Cross-functional influence

Strong communication

Tools

Grafana stack

Prometheus/Cortex/Enterprise Metrics

Loki/Enterprise Logs

Jaeger/Tempo

AWS

GCP

Azure

Job description

Senior Solutions Architect – Grafana Labs £124K + RSUs — Remote

This Senior Solutions Architect (Professional Services) role at Grafana Labs sits at a compelling intersection of deep technical expertise and customer-facing consulting — a combination increasingly valued in the cloud-native and observability market.

Compensation context: The £103,900–£124,500 base range is competitive for senior pre-sales/post-sales architect roles in the UK, where market rates for comparable positions at high-growth SaaS companies typically fall between £90K–£130K. The addition of RSUs at a VC-backed, late-stage company (Sequoia, Lightspeed-backed) meaningfully increases total compensation potential.

Skills you'll develop and leverage:

• Enterprise observability architecture (Prometheus, Loki, Tempo, Grafana) — among the hottest skills in platform engineering
• Kubernetes and cloud-native infrastructure (AWS, GCP, Azure) at enterprise scale
• Executive stakeholder management and technical workshop facilitation
• Cross-functional influence across Sales, Product, and Engineering

Green flags: 100% remote culture, 30-day PTO policy, transparent leadership, clear career growth pathways, and a non-quota-carrying role that lets you focus on customer outcomes rather than sales targets. The open-source DNA means genuine community credibility.

Watch-outs: "Speed is paramount" signals a fast-paced, high-expectation environment. The cross-functional liaison responsibility across multiple internal teams can become demanding. This role suits someone who enjoys breadth over depth and thrives under autonomy — not those seeking highly structured guidance.

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams unified visibility so they can see, understand, and act on all their disparate data, wherever it lives. Customers including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X .

We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

We're looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs' world-class Customer Experience team. This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center.

As a Solutions Architect, you'll be a trusted technical partner—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight. You'll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base.

You know the difference between "pets and cattle" and why that matters for scalable observability.

You'll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed. As an embedded partner during critical phases, you'll provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer's architecture, goals, and constraints. Along the way, you'll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams.

Success in this role means being a strategic thinker and a command-line problem solver. You're passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement.

What You'll Be Doing:

• Effective in working with customers, including business executives, project managers, and IT development staff.
• Effective in understanding business needs and distilling the information into business and technical requirements.
• Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.
• Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions.
• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
• Be a strong advocate for adherence to standards and best practices.
• Stay current on Grafana Labs, observability, and related technologies.
• You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.

What Makes You a Great Fit:

• Located in the UK
• 5+ years of experience working on deployment teams, using project management techniques.
• Direct experience with observability (o11y).
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) — preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers.
• Excellent communication skills to communicate with customers, partners, and internal members.
• Experience with Cloud Platforms — AWS, GCP, Azure.

Bonus Points For:

• Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
• Vision to help us take our company to the next level.

Compensation & Rewards:

In the UK, the base compensation range for this role is £103,900 – £124,500. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

Why You'll Thrive at Grafana Labs:

• 100% Remote, Global Culture – As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person Onboarding – We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it.
• Balance is Key – We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

For information about how your personal data is used once you've applied to a job, check out our privacy policy .

Is this role truly remote or are there office attendance requirements? Grafana Labs is a 100% remote company with no office attendance requirements. However, the role does require candidates to be located in the UK, and there is an in-person onboarding experience when you first join. What is the salary range for this Senior Solutions Architect role? The base compensation range in the UK is £103,900 to £124,500, with actual pay varying based on experience and skillset assessed during interviews. All roles also include Restricted Stock Units (RSUs). Do I need prior Grafana product experience to apply? Direct experience with the Grafana stack (Prometheus/Cortex, Loki, Jaeger/Tempo) is preferred but the role also values broader observability experience. The posting encourages candidates to apply even if they don't meet every requirement. How much annual leave do employees receive at Grafana Labs? Grafana Labs operates a global annual leave policy of 30 days per year, with an additional 3 days reserved as company-wide Grafana Shutdown Days for the full team to disconnect simultaneously. Is this a pre-sales or post-sales role? This is explicitly a post-sales, Professional Services role focused on customer onboarding, implementation, and technical consulting. It is not a quota-carrying sales position — the focus is on driving customer outcomes and technical delivery.

Remote work & career advice that actually works.