Senior Solutions Architect – AWS Bedrock & Escalations

Amazon Inc.; Seattle (WA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Data Services, Inc. in Seattle, WA, is seeking a Solutions Architect III for the Bedrock Customer Success - AWS Mantle team. This senior, customer-facing role leads engagements to define designs, build working prototypes, and deliver reusable solutions that scale across the customer base.

You will drive high-impact escalations, own complex problem resolution, and partner with service teams to ship changes. Strong leadership and communication are essential for success in this role.

Qualifications

• 8+ years of specific technology domain areas experience
• 3+ years of design, implementation, or consulting in applications and infrastructures experience
• 10+ years of IT development or implementation/consulting in the software or Internet industries experience

Responsibilities

• Lead the highest-impact escalations and troubleshooting engagements with customers and internal teams.
• Own root cause resolution of complex problems and assemble cross-team investigations.
• Drive service teams to commit to and ship fixes that benefit the whole customer base.
• Author RCAs, customer messaging, and technical content to raise the bar across teams.
• Build and operate internal platforms end-to-end and codify best practices into reusable mechanisms.

Job description

Amazon Data Services, Inc. in Seattle, WA, is seeking a Solutions Architect III for the Bedrock Customer Success - AWS Mantle team. This senior, customer-facing role leads engagements to define designs, build working prototypes, and deliver reusable solutions that scale across the customer base.

You will drive high-impact escalations, own complex problem resolution, and partner with service teams to ship changes. Strong leadership and communication are essential for success in this role.