Senior Solution Engineer for NVIDIA Experience, Compute Software

NVIDIA AI; Town of Santa Clara (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health Insurance

Stock Options

401k

Job summary

NVIDIA in New York seeks a senior Enterprise Support Engineer to provide direct support to enterprise customers, resolve complex issues, and coordinate with engineering to reproduce problems using logs and triage data.

The ideal candidate has a BS in CS or EE, 10+ years in software engineering, and strong AI/ML expertise, plus hands-on CUDA, parallel programming, and GPU acceleration. Excellent communication and documentation skills are required.

Qualifications

• BS in Computer Science, Electrical Engineering, or equivalent experience.
• At least 10 years of software engineering experience.
• AI/ML expertise required.

Responsibilities

• Provide direct support to NVIDIA Enterprise customers to resolve or advance issues.
• Collaborate with engineering teams, providing logs, reproduction steps, and triage information.

Skills

Software Engineering

AI

ML

Problem Solving

Communication

Customer Support

Documentation

CUDA

Parallel Programming

GPU Acceleration

Education

Bachelor's degree in Computer Science or Electrical Engineering

Tools

CUDA Toolkit

GPU Programming

Parallel Computing

Job description

Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues. Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.

Requirements

Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience is required. At least 10 years of software engineering experience and AI/ML expertise are necessary.

Key Skills

Software Engineering, AI, ML, Problem Solving, Communication, Customer Support, Documentation, CUDA, Parallel Programming, GPU Acceleration

Benefits

Health Insurance, Stock Options, 401k