Senior Solution Engineer

Accenture Federal Services; Arlington (VA); On-site; USD 116,900 - 243,100; Full time

Job summary

Accenture Federal Services is seeking a Solution Engineer to lead technical requirement gathering and solutioning in Arlington, VA. The successful candidate will manage customer cases, collaborate with technical teams, and develop solutions aligned with customer objectives. A bachelor's degree or equivalent experience, along with 8 years of relevant experience, is required. The role also necessitates an active TS Clearance and offers a competitive salary range based on the state. The position promotes a commitment to equal employment for all candidates.

Qualifications

• 8 years of experience gathering technical requirements, solutioning, and managing customer cases.
• Demonstrated ability to translate complex business needs into technical solutions.
• Active TS Clearance required.

Responsibilities

• Lead technical requirement gathering and solutioning for customer use cases.
• Coordinate with technical teams to develop solutions for customer needs.
• Track and report on intake metrics, including volume and customer satisfaction.

Skills

Gathering technical requirements

Solutioning

Managing customer cases

Cross-functional collaboration

Education

Bachelor’s degree or additional 4 years of experience

Job description

Job Description

The Solution Engineer will lead technical requirement gathering and solutioning for customer use cases. Provision tools, resources, and ensure alignment with customer needs. Lead the customer use case intake process, working with customers to understand their requirements and objectives. Coordinate with technical teams to develop solutions for customer needs, ensuring proposed solutions are feasible and align with the System's capabilities. Manage the intake pipeline, prioritizing and scheduling new use cases based on organizational priorities and resource availability. Develop and maintain intake process documentation and templates. Facilitate solutioning workshops with customers and technical teams. Work with the service catalog manager to identify opportunities for new or enhanced services based on recurring customer needs. Track and report on intake metrics, including volume, cycle time, and customer satisfaction. Collaborate with the customer success team to ensure smooth handoff of new use cases for implementation. Stay informed about the System's capabilities and roadmap to effectively guide customers during the intake process.

Qualifications

• 8 years of experience gathering technical requirements, solutioning, and managing customer cases in technical enterprise settings.
• Demonstrated ability to translate complex business and mission needs into feasible technical solutions, facilitate cross-functional collaboration, and ensure successful end-to-end solution delivery.
• Bachelor’s degree (or an additional 4 years of experience).

Security Clearance

• Active TS Clearance

Compensation

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is: $116,900—$243,100 USD.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.