Senior Solution Consultant, SLED (Texas)

idme; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

ID.me is seeking a Senior Solution Consultant (SLED) based in Texas to advance the presales process by delivering product demonstrations, responding to technical proposals, leading integration designs, and creating architecture diagrams. This role focuses on state, local, and education sectors across the southern territory with credibility in agency pursuits.

You will be the senior technical voice, interact directly with customers, and leverage ID.me's platform to drive sales strategy while

Qualifications

• Strong technical background with customer-facing experience.
• Experience in presales and solution consulting.
• Ability to design complex integrations for state/local contexts.

Responsibilities

• Maintain knowledge of ID.me product suite and state/local use cases.
• Lead RFx responses with technical accuracy.
• Solve complex technical customer issues.
• Mentor Solution Consultant teammates.
• Collaborate across departments on integration issues.
• Design and configure customer solutions with ID.me products.
• Develop demos showing differentiated capabilities.
• Execute proofs of concept with complex use cases.
• Analyze RFPs and craft compelling content.

Skills

Technical expertise

RFx responses

APIs

Customer collaboration

Solution design

Tools

Documentation tools

Job description

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 175 million users experience streamlined login and identity verification with ID.me at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations. Over 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ .

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here .

Overview

Solution Consultants at ID.me are the technical and product experts in the presales process, playing a key role in advancing customer requirements. In this role you will collaborate with sales teams to deliver product demonstrations, respond to technical proposals, lead integration design, and create documentation and architecture diagrams.

Based in Texas, the Senior Solution Consultant, SLED supports ID.me's state, local, and education business across the full southern territory, not Texas alone. You will be the senior technical voice on agency pursuits throughout the region, spanning unemployment insurance and workforce, health and human services, education, and public retirement systems. State buying cycles follow legislative and fiscal calendars, and several states in this region legislate biennially, so budget windows are less frequent and timing matters more. Success in this role means navigating that landscape with credibility, often while a federally funded alternative is on the table.

We value strong listeners who can deeply understand customer challenges and provide structured advice on overcoming them using ID.me's technology. You must be highly technical and comfortable interacting directly with customers.

In the rapidly evolving digital identity market, you must understand ID.me's architecture and capabilities while applying business insights to solve customer problems. Our mission is to give users something invaluable: their time. Solution Consultants at ID.me make a direct, positive impact by helping people access services online more efficiently.

Responsibilities

• Maintain in-depth knowledge of the entire ID.me product suite and how it maps to state, local, and education agency use cases
• Serve as a primary contributor to RFx responses, owning technical accuracy across state and local solicitations
• Solve technical customer issues of broad scope and high complexity
• Provide mentorship for Solution Consultant team members and remain a current contributor to team-learning initiatives and activities
• Collaborate cross-departmentally to identify and resolve complex scenarios and integration issues
• Propose and implement improvements for product feature enhancements based on current market trends
• Identify solutions leveraging market and industry knowledge
• Support the team with resolving customer escalations
• Assist with specific objectives and key results associated tasks
• Leverage technical expertise with APIs, federated protocols, and state agency customer environments to drive sales strategy and success
• Diagnose and document customer technical and business requirements
• Design and configure solutions that address customers' unique needs and offer the most value from ID.me's products
• Develop and configure demos that position differentiated solutions
• Quantify the business and technical value of ID.me in solving customer problems
• Execute Proofs of Concept with complex use cases and integrations
• Analyze complex RFPs and write accurate, compelling content that positions a unique ID.me solution
• Craft reusable technical content such as whitepapers, playbooks, and how-tos
• Develop and maintain relationsh