Senior Solution Consultant, Cloud Platform and AI (Remote)

Atlassian; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Ample time off

Annual education budget

Paid volunteer days

Job summary

Atlassian seeks an experienced professional to join Advisory Services, collaborating with peers to align on outcomes that deliver exceptional customer value. You’ll guide customers through Atlassian products, practices, and solutions, driving strategic partnerships and opportunities for expansion.

The role emphasizes deep cloud platform expertise, SaaS architecture, and AI/LLM applications, with expected travel up to 30% domestically and internationally.

Qualifications

• 6–8 years of experience within SaaS companies.
• 5+ years in customer-facing roles engaging with stakeholders from technical admins to executives.
• Experience with Atlassian Cloud ecosystems and migration processes.
• Familiarity with AI, LLMs, prompt engineering and chat-mediated interactions.

Responsibilities

• Collaborate with Advisory Services to align on strategic outcomes for customers.
• Partner with customers to solve business challenges using Atlassian products and solutions.
• Identify and promote opportunities for service and product expansion.
• Develop technical solution content and prescriptive guidance for Atlassian solution areas.
• Coordinate with cross-functional teams to advocate for customer needs.
• Travel up to 30% domestically, with some international travel.

Skills

SaaS experience

Customer-facing leadership

English fluency

AI / LLM familiarity

Tools

Jira Software

Confluence

Guard

Focus

Rovo

Job description

What you’ll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

• Identify and promote opportunities for service and product expansion within a client’s organization

• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background:

• 6-8 years of experience within SaaS companies

• 5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

• Demonstrated expertise in our Cloud Platform, including:

  • Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc

  • Background in SaaS based-architectures, integration methods, and associated security considerations

  • Experience performing Atlassian’s Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models

• Demonstrated expertise in Artificial Intelligence, including

  • Familiarity with Atlassian’s Rovo platform, and ways in which Agents are implemented and deployed

  • Background in large language models (LLMs) for generative content, prompt engineering, and chat-mediated interactions

  • Proven ability to design proof-of-concept solutions to address common business challenges for Enterprise customers

• You’re fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication.

It’s nice if you are:

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices

• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams

• Experienced working with large customers in a consulting or technical expert capacity

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.