Senior Solution Consultant

Atlassian; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Bonuses & equity

Job summary

At Atlassian, we seek a seasoned Advisory Services professional to guide strategic customer conversations and architect outcomes across Atlassian cloud, data center, and deployment models. You will translate technical capabilities into executive business outcomes, influence solution direction, and mentor peers while traveling for key customer engagements.

With 8+ years in SaaS or enterprise software and fluency in Japanese and business English, you’ll partner with sales, product, and support

Qualifications

• 8+ years of experience in SaaS or enterprise software environments.

Responsibilities

• Collaborate with peers across Advisory Services to align on strategic outcomes and deliver exceptional service to customers.
• Partner with customers to solve complex business challenges and help them achieve their goals through Atlassian products, practices, and solutions.
• Lead strategic customer conversations that connect business priorities, operating models, and technical solution direction.
• Identify and promote opportunities for service and product expansion within a customer's organization.
• Cultivate deep industry and solution expertise, staying current with evolving best practices that support different types of teams.
• Create high-value technical solution content and prescriptive guidance to support customer goals and outcomes across one or more Atlassian solution areas.
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address business drivers.
• Provide senior-level guidance on platform architecture, adoption strategy, and value realization across complex customer environments.
• Mentor peers through knowledge sharing, quality contribution, and role modeling of strong consulting practices.
• Travel occasionally, domestically and internationally, for customer meetings and internal events

Skills

Japanese (n‑ative)

English (business level)

Executive presence

Consultation skills

Cross-team collaboration

Tools

Jira

Confluence

Jira Service Management

Guard

Focus

Rovo

Job description

What you\'ll do

• Collaborate with peers across Advisory Services to align on strategic outcomes and deliver exceptional service to customers

• Partner with customers to solve complex business challenges and help them achieve their goals through Atlassian products, practices, and solutions

• Lead strategic customer conversations that connect business priorities, operating models, and technical solution direction

• Identify and promote opportunities for service and product expansion within a customer\'s organization

• Cultivate deep industry and solution expertise, staying current with evolving best practices that support different types of teams

• Create high-value technical solution content and prescriptive guidance to support customer goals and outcomes across one or more Atlassian solution areas

• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address business drivers

• Provide senior-level guidance on platform architecture, adoption strategy, and value realization across complex customer environments

• Mentor peers through knowledge sharing, quality contribution, and role modeling of strong consulting practices

• Travel occasionally, domestically and internationally, for customer meetings and internal events

Your background

• 8+ years of experience in SaaS or enterprise software environments

• 5+ years of experience in customer-facing roles where you have engaged with and influenced customer stakeholders ranging from technical administrators to executive leadership

• Demonstrated success working with large strategic or enterprise customers in a consulting, advisory, or technical expert capacity

• Demonstrated hands-on technical experience configuring, integrating, or troubleshooting enterprise software solutions, with the ability to validate recommendations through direct technical work

• Strong ability to translate technical capabilities into executive-relevant business outcomes and recommendations

• Proven ability to influence solution direction in ambiguous or fast-changing customer environments

• Native-level Japanese and business-level English proficiency

It\'s nice if you are

• Experienced with our Cloud Platform, including:

  • Administration of Atlassian Cloud ecosystems, including applications such as Guard, Jira, Jira Service Management, Confluence, Focus, Rovo, and related products

  • Background in SaaS-based architectures, integration methods, and associated security considerations

  • Cloud migrations at varying customer scales, including expertise with migration utilities and hybrid SaaS and on-premise deployment models

• Experienced with our Data Center Platform, including:

  • Administration of Atlassian Data Center ecosystems, including applications such as Jira, Jira Service Management, Confluence, Crowd, and related products

  • Background in cloud and hybrid architectures, integration methods, and associated security considerations

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices

• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams

• Known for strong consultation skills, executive presence, and credible technical judgment

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate\'s skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family, and your local community. Offerings include health and wellbeing resources, paid volunteer days, and much more.

To learn more, visit http://go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we\'re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone\'s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All information will be kept confidential according to EEO guidelines.

To provide the best experience, we can support accommodations or adjustments at any stage of the recruitment process. Simply inform the Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit http://go.atlassian.com/crh.