Senior Solution Architect - Sage X3

RKL; Manheim Township (PA); On-site; USD 110,000 - 130,000; Full time

Job summary

RKL seeks a Sr. Solution Architect to lead client projects from kickoff through delivery.

You will collaborate with the Practice Director to design and deploy efficient, secure, and cost-effective solutions, and supervise the project team to ensure quality and client satisfaction. In this role you will manage requirements, budgets, scope, and schedules, mentor staff, and participate in sales activities as needed.

Qualifications

• Bachelor’s degree or equivalent work experience in MIS/CS/Accounting/Finance.
• 7+ years’ experience as a Solution Architect within ERP and/or professional services.
• Strong knowledge of Microsoft Office Suite, with advanced Excel skills.
• Project management background including Smartsheet experience.
• Excellent communication with management and staff.

Responsibilities

• Understand client needs to design, develop and deploy reliable solutions.
• Lead client delivery activities with assigned accounts, including discovery and requirements gathering.
• Manage budgets, scope, and schedules; prepare status reports and test logs.
• Mentor teams and provide best-practice guidance on financial processes and implementation approaches.
• Collaborate with Practice Director on kickoff, project oversight, and staffing.

Skills

Strong communication

Independent work

Multitasking

Time management

Customer service

Team collaboration

Problem solving

Attention to detail

ERP knowledge

Smartsheet

Education

Bachelor’s degree or equivalent in MIS/CS/Accounting/Finance

Experience with ERP/FP&A modules

Tools

Smartsheet

Excel

Job description

The Sr. Solution Architect is responsible for managing client projects through and through and assisting the Practice Director with the day-to-day project oversite and management of the team. They will collaborate with clients on the implementation strategy for the solutions delivered by their team. The Sr. Solution Architect ensures the solution architecture and design is efficient, secure, and cost-effective to best achieve client-defined results. They are accountable for project oversite and leading other team members to ensure successful implementations and excellent customer service is provided during and post implementation. This individual will also serve as subject matter expert for their team as well as act as an advisor or delivery lead throughout the duration of a project lifecycle.Success FactorsResponsibilitiesUnderstands client's needs to design, develop and deploy appropriate and reliable solutionsPerform business process reviews to identify and advise on best practices to use, implement or enhance a solution.Work closely with the Practice Director to ensure projects have a successful kickoff and ongoing project management including determining and monitoring client vs RKL tasks; documenting requirements; managing budgets and project scope; creating and maintaining detailed project plans, deliverables lists, and test logs; and project status meetings and reporting.Lead client delivery activities with assigned accounts, including discovery session and requirements gathering to fully understand business needs.Act as subject matter expert providing best-practice guidance on financial business processes and implementation approaches for client and their team.Assist Director with performance management – establishing goals, coaching and development, conducting performance evaluation, addressing disciplinary action etc.Develop short and long-term goals with the ability to execute effectivelyActively participate in preparing, modifying and reviewing statements of workManage schedule by demonstrating effective time management skillsActively listen to team members to understand their needs; respond to requests in a timely- manner; provide appropriate resolution of conflicts.Support eSolutions leadership and Human Resources with staffing; participating in interviews; giving feedback as needed.Maintain confidentiality with external client information as well as internal employee and firm information.Manage and assist clients through proactive contact with prompt resolutions.Check deliverables of vendor partners to make sure they are fit-for-purpose and guide and coach teams as necessary.Build and maintain client relationships with business and technology stakeholders.Follow and lead others to follow set company processes, guidelines and frameworkParticipate in sales and marketing activities as neededMaintain confidentiality with external client information as well as internal employee and firm informationOther duties as assignedPeople Management/RelationshipsProvide project and performance feedback to Practice DirectorEnsure visibility and transparency to team members and leadershipTake initiative to be a team player (seeks out opportunities to help others)Treat everyone with respect and develop loyalty and trust with teamSuccessfully adapt to different personalities and working stylesProactively and effectively communicate information regarding status issues to team membersHold self accountable for assigned work; seek continuous feedback to learn and develop in role; is open to new ideas and suggestionsBusiness Growth (if applicable)Possesses an understanding of RKL’s business (service lines, competitors) and client service capabilities and the impact of technology upon the firm’s growth and successQualificationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Required SkillsStrong communication skills, written and verbal, to effectively interface with all levels of firm management and staff; ability to communicate issues and conclusionsAbility to work independently and under pressure, meet deadlines and work on multiple projects simultaneouslyCollaboration with geographically disbursed teamsAbility to multitask and manage multiple projects at once in a fast-paced environmentAbility to shift focus and adapt to change, works well independently and in a team environmentStrong problem-solving skills and situational understanding on when to escalate to managementExcellent customer service and communication skills with the ability to articulate and present complex information concisely to both technical and non-technical audiencesExcellent time management and organizational skillsTeam player with commercial awareness and cognizance of changing internal and external IT landscapesAnalytical and critical thinking skills, prepared to challenge conventional thinkingReliable individual who takes accountability and has solid decision-making abilitiesEducation, Experience and CertificationsBachelor’s degree or equivalent work experience in Management Information Systems, Computer Science, Accounting, Finance or related field7+ years’ experience as a Solution Architect within enterprise resource planning and/or professional services firmStrong knowledge of Microsoft Office Suite, with advanced Excel skillsCertification based on product requirementStrong project management background including experience in working in a Project Management tool (e.g. Smartsheet)In depth ERP or FP&A knowledge, including various modules, technical and operational processes.General accounting knowledge and understanding of basic principles (AP, AR, GL etc.).Ability to thrive and adapt in a fast-paced environmentExcellent attention to detail with the ability to manage multiple projectsEssential FunctionsMust be able to remain in a stationary position as neededThe person in this position needs to occasionally move about inside the office and at client offices to access file cabinets, office machinery etc.Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printerAbility to communicate in a professional manner and exchange information with internal and external customers as neededAbility to lift/carry up to 20 poundsAbility to work outside of normal business hours and weekends as neededAbility to travel to local and non-local clients as needed, overnight travel may be requiredThis job description is subject to change at any time and employee will be given additional responsibilities as assigned.Salary Range:$110,000 - $130,000