Senior Software Support Engineer: Hands-On, AI-Driven Reliability

Hire Consulting Services; Columbus (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

Hire Consulting Services is seeking a Senior Software Support Engineer to own complex production issues and drive reliable, scalable software solutions within a SaaS environment. This role blends hands-on development with proactive problem-solving and AI-assisted improvements to enhance product reliability and customer experience.

You’ll work with Ruby on Rails, React, TypeScript, and SQL/PostgreSQL across cloud infrastructure, collaborating with engineering, DevOps, and product teams to prevent

Qualifications

• 5+ years of experience in software engineering, application support, or production support within a SaaS environment.
• Hands-on troubleshooting and debugging across application code, databases, and infrastructure.
• Experience with Ruby on Rails, React, TypeScript, SQL/PostgreSQL, and familiarity with AngularJS.
• Experience with Git, CI/CD pipelines, code reviews, logging, monitoring, and root-cause analysis.
• Working knowledge of AWS, Docker, Kubernetes, and authentication/SSO technologies.
• Experience leveraging AI-assisted development tools such as GitHub Copilot, Claude, or similar technologies.
• Strong analytical thinking, technical ownership, and the ability to prioritize and resolve customer-impacting issues.
• Excellent communication skills and the ability to collaborate across technical and nontechnical teams.
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

Responsibilities

• Own Tier 3 production support, investigating and resolving escalated issues from diagnosis through resolution.
• Troubleshoot code and data issues involving Ruby on Rails, React, TypeScript, SQL/PostgreSQL, and related technologies.
• Perform root-cause analysis across applications, databases, integrations, and infrastructure to prevent recurrence.
• Collaborate with Software Engineering, QA, DevOps, Product, and Support to improve stability and reliability.
• Develop scripts, tools, and AI-assisted solutions to streamline troubleshooting and diagnostics.
• Contribute to software enhancements and modernization initiatives, including migrations from legacy technologies.
• Develop deep knowledge of the company’s SaaS applications and serve as a technical resource.
• Mentor junior engineers and improve technical documentation and practices.

Skills

SaaS production support

Troubleshooting & debugging

Cross-functional collaboration

Analytical thinking

Technical ownership

Communication skills

Education

Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Tools

Git

CI/CD pipelines

AWS

Docker

Kubernetes

AngularJS

Ruby on Rails

React

TypeScript

SQL/PostgreSQL

Job description

Hire Consulting Services is seeking a Senior Software Support Engineer to own complex production issues and drive reliable, scalable software solutions within a SaaS environment. This role blends hands-on development with proactive problem-solving and AI-assisted improvements to enhance product reliability and customer experience.

You’ll work with Ruby on Rails, React, TypeScript, and SQL/PostgreSQL across cloud infrastructure, collaborating with engineering, DevOps, and product teams to prevent