Senior Software Support Engineer — Enterprise Tools (Marcom)

Apple Inc.; Sunnyvale (CA); On-site; USD 147,400 - 220,900; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Retirement benefits

Education reimbursement

Job summary

Apple Inc. is seeking a Software Support Engineer in Sunnyvale, California. The role involves troubleshooting internal tools, communicating with users, and documenting application usage. Candidates should have over 5 years of experience and good knowledge of Ruby on Rails, MySQL, and Postgres.

Apple offers competitive compensation ranging from $147,400 to $220,900, alongside comprehensive health benefits, stock participation options, and educational reimbursements.

Qualifications

• 5+ years of relevant work experience.
• Experience identifying root causes from diverse data sources.
• Firm understanding of security best practices.

Responsibilities

• Troubleshoot and communicate with users and stakeholders.
• Create, review, and modify documentation for applications.
• Define and evolve standard practices and procedures.

Skills

Problem-solving

Basic coding knowledge (Ruby on Rails)

MySQL

Postgres

Analytical skills

Education

B.S. in Computer Science or related field

Tools

Monitoring tools (e.g., Splunk)

Job description

Apple Inc. is seeking a Software Support Engineer in Sunnyvale, California. The role involves troubleshooting internal tools, communicating with users, and documenting application usage. Candidates should have over 5 years of experience and good knowledge of Ruby on Rails, MySQL, and Postgres.

Apple offers competitive compensation ranging from $147,400 to $220,900, alongside comprehensive health benefits, stock participation options, and educational reimbursements.