Senior Software Engineer - ServiceNow

Unum Ireland; Chattanooga (TN); On-site; USD 89,000 - 184,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) employer match

Paid time off

Job summary

Unum seeks a Senior Software Engineer - ServiceNow to provide technical leadership for the ServiceNow platform, focusing on CMDB governance, ITOM Discovery, Service Mapping, and strategic integrations with platforms like Workday and AWS.

The role drives alignment with CSDM 5, data quality, and data governance across enterprise platforms, working closely with infrastructure, security, and application teams. 6+ years of experience and Agile delivery are preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent relevant experience.
• 6+ years of software engineering experience with ServiceNow development and platform engineering.
• Strong experience with ServiceNow CMDB, Configuration Management, and ITOM capabilities.
• Hands-on experience with ITOM Discovery, Service Mapping, MID Servers, and Discovery troubleshooting.
• Experience implementing and supporting CSDM, preferably CSDM 5 or later.
• Experience improving CMDB governance, reconciliation, data quality, and operational adoption.
• Experience building and supporting integrations with enterprise platforms such as Workday, AWS, MuleSoft, Dynatrace, Tenable, and other cloud and operational systems.
• Experience with APM, TBM, ITSM, ITOM, ITAM, or related ServiceNow modules preferred.
• Strong understanding of enterprise infrastructure, cloud platforms, application architectures, and technology dependencies.
• Experience working in Agile delivery environments.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Demonstrated ability to lead technical initiatives and influence cross-functional teams.
• Experience mentoring software engineers and providing technical leadership within an Agile team.
• Strong understanding of software engineering best practices, testing, automation, CI/CD, and secure development principles.

Responsibilities

• Serve as the technical lead for the enterprise ServiceNow CMDB, driving architecture, governance, and continuous improvement.
• Lead CMDB modernization efforts, including CSDM 5 alignment, data quality initiatives, and CMDB adoption.
• Design, develop, and maintain ServiceNow CMDB solutions, CI models, and relationship mappings.
• Lead ITOM Discovery and Service Mapping activities, including MID Server management, discovery tuning, troubleshooting, and optimization.
• Design and support integrations between ServiceNow and enterprise platforms, including Workday, AWS, MuleSoft, Dynatrace, Tenable, monitoring tools, and other strategic systems.
• Support integration of CMDB data with Application Portfolio Management (APM) and Technology Business Management (TBM) platforms.
• Develop ServiceNow automations, workflows, configurations, custom applications, and platform enhancements.
• Partner with infrastructure, security, cloud, architecture, and application teams to establish a trusted system of record for enterprise technology services.
• Ensure solutions are scalable, secure, and aligned with enterprise architecture standards and best practices.
• Provide technical leadership, mentorship, code reviews, and guidance to engineers across the team.
• Participate in Agile planning, estimation, solution design, testing, and continuous improvement activities.

Skills

ServiceNow development

CMDB

ITOM

Discovery

Service Mapping

Integrations

Agile

Technical leadership

CI/CD

Education

Bachelor's degree in CS/IS

Tools

Workday

AWS

MuleSoft

Dynatrace

Tenable

Job description

Job Posting End Date: October 15 Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

The Senior Software Engineer - ServiceNow will provide technical leadership for Unum's ServiceNow platform, with a focus on Configuration Management, ITOM Discovery, Service Mapping, enterprise integrations, and data governance. This role will play a central part in a multi-year initiative to align ServiceNow with CSDM 5, improve service visibility and data quality, and integrate with strategic platforms including Application Portfolio Management (APM) and Technology Business Management (TBM) solutions. Working closely with Infrastructure, Cloud, Security, Architecture, and Application teams, this individual will design and implement scalable ServiceNow solutions, optimize Discovery and Service Mapping capabilities, and establish trusted technology and service relationships that support operational resilience, compliance, and business decision‑making across the enterprise.

Job Specifications:

Bachelor's degree in Computer Science, Information Systems, or equivalent relevant experience.

6+ years of software engineering experience with ServiceNow development and platform engineering.

Strong experience with ServiceNow CMDB, Configuration Management, and ITOM capabilities.

Hands‑on experience with ITOM Discovery, Service Mapping, MID Servers, and Discovery troubleshooting.

Experience implementing and supporting CSDM, preferably CSDM 5 or later.

Experience improving CMDB governance, reconciliation, data quality, and operational adoption.

Experience building and supporting integrations with enterprise platforms such as Workday, AWS, MuleSoft, Dynatrace, Tenable, and other cloud and operational systems.

Experience with APM, TBM, ITSM, ITOM, ITAM, or related ServiceNow modules preferred.

Strong understanding of enterprise infrastructure, cloud platforms, application architectures, and technology dependencies.

Experience working in Agile delivery environments.

Strong analytical, problem‑solving, communication, and stakeholder management skills.

Demonstrated ability to lead technical initiatives and influence cross‑functional teams.

Experience mentoring software engineers and providing technical leadership within an Agile team.

Strong understanding of software engineering best practices, testing, automation, CI/CD, and secure development principles.

Principal Duties and Responsibilities:

Serve as the technical lead for the enterprise ServiceNow CMDB, driving architecture, governance, and continuous improvement.

Lead CMDB modernization efforts, including CSDM 5 alignment, data quality initiatives, and CMDB adoption.

Design, develop, and maintain ServiceNow CMDB solutions, CI models, and relationship mappings.

Lead ITOM Discovery and Service Mapping activities, including MID Server management, discovery tuning, troubleshooting, and optimization.

Design and support integrations between ServiceNow and enterprise platforms, including Workday, AWS, MuleSoft, Dynatrace, Tenable, monitoring tools, and other strategic systems.

Support integration of CMDB data with Application Portfolio Management (APM) and Technology Business Management (TBM) platforms.

Develop ServiceNow automations, workflows, configurations, custom applications, and platform enhancements.

Partner with infrastructure, security, cloud, architecture, and application teams to establish a trusted system of record for enterprise technology services.

Ensure solutions are scalable, secure, and aligned with enterprise architecture standards and best practices.

Provide technical leadership, mentorship, code reviews, and guidance to engineers across the team.

Participate in Agile planning, estimation, solution design, testing, and continuous improvement activities.

#LI-TS1 ~IN1

Our company is built on helping individuals and families, and this starts with our employees.

We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves.

From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $89,400.00-$183,500.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long‑term disability), performance‑based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.

All benefits are subject to the terms and conditions of individual Plans.

Company: Unum

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At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services.

Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.