Senior Software Engineer, Robinhood Command Center

Robinhood; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Robinhood is hiring a Senior Engineer who will join the newly formed reliability team, responsible for coordinating production incident responses. This role emphasizes leadership during incidents, operational excellence, and evolving reliability tooling.

The candidate should have extensive software engineering experience, with a strong focus on systems reliability and the ability to drive improvements in service quality. Deep knowledge of observability frameworks is essential. Join Robinhood to help shape incident management processes at scale.

Qualifications

• 5+ years of software engineering experience, including significant experience operating production systems.
• 2+ years focused on reliability engineering or production operations.
• Strong communication and collaboration skills during incidents.

Responsibilities

• Identify, coordinate, and mitigate production incidents.
• Drive operational excellence and reliability tooling.
• Lead incident mitigation efforts with service owners.
• Develop incident management processes to minimize impact.

Skills

Systems reliability knowledge

Observability frameworks

Incident leadership

Cross-functional collaboration

Tools

OpenTelemetry

Prometheus

Grafana

Job description

Requirements

• 5+ years of software engineering experience, including significant experience operating production systems
• 2+ years focused on reliability engineering, infrastructure, distributed systems, or production operations
• Hands-on experience serving in incident leadership roles (e.g., IMOC, incident commander, primary oncall)
• Strong communication and cross-functional collaboration skills, especially during high-severity incidents
• Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design
• Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies
• Familiarity with modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana)
• Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact

What the job involves

• We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards
• The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood
• As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration
• As a Senior Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale
• This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling
• You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response
• Serve as a senior technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure
• Partner closely across many different types of engineers to raise the bar for operational excellence and incident response
• Lead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidents
• Develop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impact
• Own incident discovery at the company level by defining and maintaining global dashboards and alerts tied to critical user journeys (CUJs), availability, and business-impact metrics
• Own and evolve incident response tooling and processes, including education, adoption, and measurement of MTTD/MTTR improvements
• Drive post-incident governance and learning, defining standards for postmortems, SEV reviews, and follow‑up tracking to ensure durable reliability improvements
• Design and implement next‑generation failure mitigation strategies that avoid full‑region or full‑datacenter failovers
• Define and build frameworks to improve monitoring, alerting, and observability across hundreds of services and systems
• Define and own the roadmap of bringing observability to critical user journeys for Robinhood’s products
• Deliver key insights and executive‑level reporting to enable better business decisions around service quality and reliability
• Act as a force multiplier through mentoring, technical influence, and contributions to hiring and engineering culture