Senior Software Engineer (Java/Python/LLM)

Binance; United States; Remote; USD 80,000 - 150,000; Full time

Job summary

An innovative firm is seeking a skilled specialist to enhance AI-driven Customer Service chat analysis. This role involves managing data processing pipelines, optimizing large language model prompts, and collaborating with cross-functional teams to improve classification coverage and bot adoption. You will play a crucial role in ensuring data accuracy and timely delivery of new features. Join a dynamic organization that values autonomy and offers opportunities for career growth while working on unique projects within a user-centric environment. If you are passionate about technology and eager to make an impact, this opportunity is perfect for you.

Benefits

Competitive salary

Company benefits

Work-from-home arrangement

Career growth opportunities

Continuous learning

Qualifications

• 5+ years of experience in Java data processing and pipeline development.
• Experience with SQL/NoSQL databases and data workflow orchestration tools.

Responsibilities

• Maintain real-time data pipelines for AI models in the CS business domain.
• Design and implement LLM prompts for enhanced analysis of CS conversations.

Skills

Java

Python

SQL

NoSQL

Data Processing

Communication Skills

Teamwork

Education

Bachelor's degree in Computer Science

Master's degree in Data Science

Tools

AWS

GCP

Azure

Airflow

Hive

Spark SQL

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Role Overview

This role is pivotal in scaling our AI-driven Customer Service (CS) chat analysis. The specialist will manage data processing pipelines, optimize large language model (LLM) prompts, and collaborate closely with the existing project lead and cross-functional teams. The ultimate goal is to help expand classification coverage, drive bot adoption, and maintain high accuracy—all while ensuring faster delivery of new features and stakeholder requests.

Responsibilities:

• Work with data warehouse team, to maintain real time data pipeline of CS business domain, to ensure timely and high-quality data inputs to the AI models.
• Design, implement, and refine LLM prompts for enhanced attribution analysis of CS conversations.
• Work closely with Ops teams to increase the stability of LLM solutions in a cloud or on-prem environment.
• Conduct A/B testing and iterative improvements on LLM performance, and maintaining result accuracy.
• Develop and maintain back-end services and automation scripts using Java or Python, ensuring seamless integration with existing systems.
• Troubleshoot performance bottlenecks, optimize code, and safeguard data security and privacy.
• Collaborate with CS, BI, and SL teams to gather requirements, clarify feature demands, and communicate technical constraints.
• Maintain clear, concise documentation of data work flows, LLM prompt templates, and best practices.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.
• 5+ years of hands-on experience in Java data processing and pipeline development.
• Experience with SQL/NoSQL databases, ETL pipelines, and data workflow orchestration tools (e.g., Airflow).
• Proficient in Java / Python (at least one language) and Hive & Spark SQL programming languages.
• Hands-on experience with AWS, GCP, or Azure is a plus.
• Experience with LLM or NLP projects is highly desired.
• Excellent communication and teamwork skills, with the ability to work in a cross-functional environment.
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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