Senior Software Engineer – Desktop & Browser Applications

Cresta; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical plans

Parental leave

Wellness allowance

Remote work stipend

Lunch reimbursement

Job summary

Cresta is seeking a Platform Frontend Engineer to build and maintain a robust frontend platform. You will own desktop screen capturing, auditing and analytics systems for QA, legal and compliance, and extract insights to automate workflows and reduce inefficiencies.

You will collaborate with product and engineering teams to implement architectural tradeoffs between native, Electron, and browser-based approaches, upholding high standards and driving performance and security across the Cresta

Qualifications

• Bachelor's degree in Computer Science or related field.
• Experience building native desktop applications on Windows and macOS with OS-level APIs (Win32, AVFoundation, ScreenCaptureKit).
• Experience implementing screen capture and recording systems, including video/audio pipelines and multi-monitor capture.
• Low-level systems programming: concurrency, memory management, IPC, and sandbox limitations.
• Ability to design and own complex client-side systems with tradeoffs between native, Electron, and browser-based approaches.
• Strong software engineering fundamentals with 8+ years of experience and technical ownership.
• WebRTC, Chromium, or Electron experience is a plus; deep native desktop expertise preferred.

Responsibilities

• Play a substantial role in the platform frontend engineering team.
• Collaborate with product and engineering teams to build and improve the Cresta platform and new product requirements.
• Stay closely with customers and their requirements, analyze tradeoffs, own customer-facing deliverables.
• Identify product improvement opportunities and generate improvement ideas.
• Demonstrate engineering best practices in deliverables and daily work.
• Provide technical ownership in a substantial part of the Cresta product and platform.
• Enhance compliance and QA by building rules-based screen capturing systems to detail agent desktop activity.
• Support PII/PCI redaction through trigger conditions based on desktop and browser activity.

Skills

Native desktop apps

OS-level APIs

Concurrency

Architecture decisions

8+ years experience

WebRTC/ Electron/ Chromium

Education

Bachelor's degree in Computer Science

Tools

Win32 APIs

AVFoundation

ScreenCaptureKit

Electron

WebRTC

Chromium

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google’s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

The Platform Frontend team is focused on building and maintaining a robust platform that supports all frontend development. This team oversees key areas like architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes. As a member of the Platform Frontend team, this role focuses on building desktop screen capturing, auditing and analytics gathering systems for QA, legal and compliance reasons and extracting insights to automate workflows and remove inefficiencies.

Responsibilities:

• Play a substantial role in the platform frontend engineering team.
• Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.
• Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
• Constantly identifies product improvement opportunities and generates product improvement ideas.
• Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.
• Technical ownership in a substantial part of the Cresta product and platform.
• Enhance compliance and QA processes by building rules-based screen capturing systems to help provide detailed information about agent desktop activity.
• Support PII/PCI redaction through trigger conditions based on detailed desktop and browser activity.

What we are looking for:

• Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals.
• Strong experience building native desktop applications on Windows and/or macOS, including deep familiarity with OS-level APIs (Win32, AVFoundation, ScreenCaptureKit, etc.).
• Experience implementing screen capture and recording systems, including video/audio pipelines, performance optimization, and multi-monitor/window capture.
• Low-level systems programming expertise, including concurrency, memory management, IPC, and working beyond browser sandbox limitations.
• Proven ability to design and own complex client-side systems, making architectural tradeoffs between native, Electron, and browser-based approaches.
• Strong software engineering fundamentals with 8+ years of experience and a track record of technical ownership.
• WebRTC, Chromium, or Electron experience is a plus, but deep native desktop expertise is preferred.

Perks & Benefits:

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employeesPTO: 3 weeks in Canada

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.