Senior Software Engineer, Customer Insights

Together; San Francisco (CA); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Startup equity

Health insurance

Competitive benefits

Job summary

Together AI, based in San Francisco, is seeking a Senior Software Engineer for the Customer Insights team. You will help customers understand and act on their activity by building a reliable visibility platform, with a focus on tracing events and diagnosing issues.

You will own end-to-end components, design robust data pipelines, and work with Data Platform and Observability teams to enhance the core data stack. Strong coding and collaboration skills are essential.

Qualifications

• 4+ years building and operating production distributed systems or customer-facing backend platforms.
• Experience designing and scaling data pipelines for high-volume ingestion and real-time querying.
• Strong programming skills in Go, Python, Java, TypeScript, C++, or similar production languages.
• Excellent communication skills – write clear design docs and collaborate with both technical and non-technical colleagues.
• Strong data modeling instincts across relational and non-relational data at scale.
• Bachelor’s or Master’s degree in CS/CE or equivalent practical experience.

Responsibilities

• Design and ship core features of Together's Customer Insights platform—visibility, traceability, and actionability for customers.
• Drive the technical design for new capabilities, including architecture proposals and design docs.
• Collaborate with Data Platform and Observability teams to leverage core data stack for insights.
• Own significant areas of the system end-to-end—from design to testing, rollout and health.
• Write and maintain backend and product code; identify risks and resolve blockers across teams.

Skills

Distributed systems

Data pipelines

Go/Python/Java/TS/C++

Communication

Data modeling

Education

CS/CE degree or equivalent

Job description

Senior Software Engineer, Customer Insights

About the Role

Together.ai is looking for a Senior Software Engineer to join the Customer Insights team. Customer Insights owns the customer-facing visibility layer of Together's Cloud — the systems that help customers understand what's happening in their environment, trace back what happened and why, and act on it with confidence.

Every time a customer needs to understand their own activity — what happened, who did it, when, and whether it needs attention — they rely on the systems we build. Whether it's a developer inspecting recent activity, an enterprise team auditing their organization, or an operator diagnosing an anomaly, we make that visibility clear and trustworthy: simple for everyday cases, robust enough for complex organizational needs. We're turning today's fragmented visibility patterns into coherent product and platform foundations, and building toward a next generation of insight tooling that summarizes activity, explains anomalies, and correlates signals across surfaces — for both human operators and autonomous agents.

You'll take ambiguous problems and turn them into a clear technical direction. You'll set the technical approach for significant pieces of the system, weigh in on architecture beyond your immediate area, and help less experienced engineers navigate unfamiliar problem spaces. You'll have real autonomy over how problems get solved, paired with a team that reviews, debates, and learns in the open.

Responsibilities

• Design and ship core features of Together's Customer Insights platform — the systems customers rely on to see, trace, and act on their own activity.
• Drive the technical design for new capabilities, including proposing architecture, writing design docs, and getting buy-in across teams.
• Partner with Data Platform and Observability engineering teams to leverage Together’s core data stack and capabilities to build out Customers Insights data collection and stream processing systems.
• Own significant areas of the system end-to-end — from design through implementation, testing, rollout, and long-term health.
• Write and maintain critical-path backend and product code used by multiple teams and customer-facing surfaces. Identify risks and blockers early, drive resolution across team boundaries.

Requirements

• 4+ years building and operating production distributed systems or customer-facing backend platforms.
• Experience designing and scaling data pipelines for high-volume ingestion and real-time querying specifically (the "at scale" specialization, distinct from #1's general systems experience).
• Strong programming skills in one or more of Go, Python, Java,TypeScript, C++, or similar production languages.
• Excellent communication skills – able to write clear design docs and work effectively with both technical and non-technical team members
• Strong data modeling instincts — comfort working with schemas, queries, and relational and/or non-relational data at scale.
• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience.

Nice to Have

• Interest in, or some exposure to, stream processing, data pipelines, notification systems, or analytical systems (this is a great team to learn them on)

About Together AI

Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month.

Compensation

We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $180k - 250k + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.