Senior Software Engineer, Cloud and Enterprise Agents

ThousandEyes (part of Cisco); San Francisco, Seattle, Austin (CA, WA, TX); On-site; USD 134,000 - 223,000; Full time

Job summary

An innovative firm is seeking a Senior Software Engineer to drive the growth of their cloud and enterprise agents platform. This role involves building a robust real-time data platform that enhances visibility into application and internet performance. The ideal candidate will have extensive experience in object-oriented programming, database management, and network protocols. Join a team that values collaboration and operational excellence, where your contributions will significantly impact customer experiences and the overall success of the platform. If you're passionate about technology and eager to tackle complex challenges, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

401(k) Plan with Matching Contribution

Paid Time Off (PTO)

Paid Holidays

Employee Stock Purchase Program

Short and Long-term Disability Coverage

Wellbeing Offerings

Volunteer Time Off

Flexible Work Arrangements

Performance-based Incentive Pay

Qualifications

• 8+ years of software development experience in object-oriented programming.
• Expert-level understanding of managing datastores and network protocols.
• Ability to articulate design choices based on product and technology understanding.

Responsibilities

• Build a robust and scalable real-time data platform for ThousandEyes.
• Provide architectural oversight to improve customer experiences.
• Contribute to the development of the cloud and enterprise agents platform.

Skills

Object-Oriented Programming

Java

C/C++/C#/Golang/Rust

SQL and NoSQL Databases

Network Protocols

Continuous Delivery

Risk Management

Mentoring

Education

Bachelor's Degree in Computer Science

Master's Degree in Computer Science

Tools

Maven

Gradle

Docker

Kubernetes

AWS

Azure

GCP

Kafka

Flink

Spark

Job description

Senior Software Engineer, Cloud and Enterprise Agents

Austin, Texas, United States; San Francisco, California, United States; Seattle, Washington, United States

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the Role

The Application Window is expected to close on 6/7/25. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The goal of the cloud and enterprise agents data platform is to provide customers end-to-end visibility into infrastructure (cloud or native), applications, networks, the Internet, and everything in between. With ThousandEyes' unprecedented visibility into application and internet performance, we can help root cause issues that are impacting business-critical experiences and give customers confidence in their ability to solve issues and deliver stellar experiences.

What You’ll Do

As a part of this team, you will build the platform that helps us scale the ThousandEyes platform for the next 10x growth. The cloud and enterprise agents platform exposes fine-grained telemetry data to customers and partners for the ThousandEyes platform that are collected from our agent platform. You will contribute to building robust and scalable real-time data platform with high throughput ingress, intelligent and dynamic enrichment, and storage for our customers and micro-services that support business workflows. You will provide architectural oversight and review to continually improve customer experiences and ensure services are able to meet their SLA targets.

Qualifications

• Expert-level understanding of object-oriented programming languages.
• If you have expert-level understanding of another object oriented language such as C, C++, C#, golang, rust, etc. Feel free to apply as we embrace these candidates and be prepared to interview in Java.
• Experience with enterprise build tools (maven, gradle, etc) and containerization/virtualization for web applications
• Expert-level understanding of managing datastores like SQL, key-value DBs, elasticsearch, pubsub systems, and blob storage.
• Understanding of network protocols.
• 8+ years of software development experience.
• Ability to articulate design choices based on an expert understanding of the product, technology, and return on investment.
• Able to handle ambiguity, self-direct when needed, scope work accurately, and provide precise estimates for project milestones and completion
• An eye for proactively identifying and resolving risks in production systems, and passion for operational excellence.
• Experience working in a development environment with a strong focus on continuous delivery
• Real-world experience with all of the fundamentals
• Thinking thru the maintainability of web scale distributed systems
• Simple clean code that is easy to understand and maintain
• Uplifting live operational code past legacy paradigms safely
• Always being collaborative, transparent, and focused on team success
• Ability to mentor peers and other members of the team in your areas of expertise

Preferred Skills

• Expert-level understanding of JVM based languages such as Java, Kotlin, Scala, etc.
• Ability to contribute knowledge sharing within the professional community with technical blogs or publications
• Involvement in building large-scale real-time streaming pipelines using Kafka, Flink, or Spark
• Knowledge and use of Docker, Kubernetes, and cloud technologies (AWS, Azure, and GCP)
• Experience with low-latency distributed systems

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

134,200 USD - 222,200USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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