Senior Software Engineer - AI-Powered Incident Control

Amazon Inc.; Seattle (WA); Vor Ort; USD 168.000 - 227.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) matching

Paid time off

Parental leave

Zusammenfassung

Amazon.com Services LLC in Seattle is seeking a Sr. Software Development Engineer to lead the Network Control Center initiative within Network Solutions.

You will design AI-native observability, build a high-performing team, and deliver real-time incident detection and autonomous recovery at global scale. You will collaborate with science, product, and operations leaders to deploy ML-based anomaly detection and predictive alerts, turning incidents into rapid customer‑facing recovery actions.

Qualifikationen

• 5+ years of non‑internship professional software development experience.
• 5+ years of programming with at least one software programming language experience.
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience.
• Experience as a mentor, tech lead or leading an engineering team.

Aufgaben

• Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network.
• Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers.
• Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact.
• Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention.
• Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows.
• Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long‑term architectural quality.
• Collaborate cross‑functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem.
• Establish operational excellence practices for production services, including on‑call, incident response, and continuous improvement mechanisms.

Kenntnisse

Software development

Programming languages

Technical leadership

Mentoring

Ausbildung

Bachelor's degree in computer science or equivalent

Jobbeschreibung

Amazon.com Services LLC in Seattle is seeking a Sr. Software Development Engineer to lead the Network Control Center initiative within Network Solutions.

You will design AI-native observability, build a high-performing team, and deliver real-time incident detection and autonomous recovery at global scale. You will collaborate with science, product, and operations leaders to deploy ML-based anomaly detection and predictive alerts, turning incidents into rapid customer‑facing recovery actions.