Senior Software Engineer, AI-Driven Back-Office Platform

Ably (UK); United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Ably is seeking an experienced engineer to own and evolve its back office platform that manages customer accounts, entitlements, limits and billing. You will shape architecture, partner with Finance, CS, Support and Engineering, and drive AI-assisted development while maintaining strong correctness and explainability of systems.

You’ll own the design and delivery of admin tooling, balancing rapid iteration with production readiness, and ensuring the platform remains auditable and observable

Qualifications

• Experience in large, established codebases.
• Familiarity with Ruby on Rails is a plus.
• Ability to self-start and make decisions with minimal guidance.
• AI-first mindset and use of AI tools.
• Experience making systems observable and testable.

Responsibilities

• Run the back office platform and manage customer entitlements, limits, and billing tooling.
• Turn problems into designed solutions rather than handling tickets.
• Make admin work intuitive for users with clear data and change controls.
• Collaborate with Finance, Customer Success, Support and Engineering teams.
• Champion AI-assisted development and ensure architectural quality.
• Ensure systems can explain their behavior and billing decisions.

Skills

Ruby on Rails

AI mindset

Self-starting

Observability

Architecture

Tools

Orb

Metronome

Chargebee

Job description

Ably is seeking an experienced engineer to own and evolve its back office platform that manages customer accounts, entitlements, limits and billing. You will shape architecture, partner with Finance, CS, Support and Engineering, and drive AI-assisted development while maintaining strong correctness and explainability of systems.

You’ll own the design and delivery of admin tooling, balancing rapid iteration with production readiness, and ensuring the platform remains auditable and observable