Senior Software Engineer

Genworth North America Corporation; Lynchburg (VA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Genworth North America Corporation is seeking a Senior Software Engineer - COBOL in Lynchburg/Richmond, VA. Hybrid in-office days Tue–Thu with core hours 9am–5pm EST. You will support the CLOAS mainframe-based Long Term Care policy administration system and work within the Service Operations team.

The role requires proficiency with COBOL, mainframe environments, and collaboration with developers, BAs, QA, and IT partners. Agile practices guide development and testing efforts.

Qualifications

• Experience maintaining large mainframe COBOL applications.
• Ability to analyze incidents and provide solutions.
• Experience with Agile development methodologies.

Responsibilities

• Monitor the Long Term Care policy administration system and resolve incidents.
• Analyze incidents to determine impact and propose solutions.
• Design, code, document and test solutions within the architecture and change control process.
• Create reports from system data for analysis and regulatory/audit needs including SOX.
• Perform administrative duties and participate in agile ceremonies.
• Collaborate with team to resolve complex business/technical problems.

Tools

COBOL

Mainframe

Web Services

MQ

Job description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human . We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE:

Senior Software Engineer - COBOL

This role is not eligible for sponsorship.

POSITION LOCATION:

Lynchburg/Richmond, VA

This position is available to Virginia residents in Richmond, Virginia or Lynchburg, Virginia in‑office/hybrid applicants.

*A Hybrid schedule of both Remote and In-Office days is required. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.

YOUR ROLE

In your role as an Application Developer - COBOL you will support Genworth's top strategic priorities. The person selected will initially work within the service operations team, for the CLOAS application. The Service Operations team is responsible for managing the day-to-day operations of the CLOAS application along with its accompanying peripheral systems, maintaining system health and implementing changes to support the business.

The individual needs to be proficient in providing technical support for large and complex mainframe applications. The role will involve extensive collaboration with other developers, Business Analysts and QA members on the team as well as with Business Partners and other IT teams. This position reports to the Long-Term Care Policy Administration Service Operations Leader.

CLOAS is a mainframe-based application and is the core Genworth system for Long Term Care Policy Administration. The CLOAS application sits at the center of all policy processing for the business and contains the data and business logic for all customer service operations. The system integrates with many peripheral systems utilizing various technologies including Web Services and MQ.

The CLOAS team uses Agile development methodologies and is actively implementing modern tools for development and testing. It is amongst the most active Genworth systems, with multiple ongoing enhancements and upgrades to support evolving business needs.

What you will be doing

• Support the Long Term Care policy administration system, by monitoring the system, resolving failures, job abends, policy related incidents, system defects, and by maintaining the interactions of the application with peripheral systems.
• Analyze incidents raised by users to assist them with completing business activities, determine the impact of the issue and come up with solution proposals to formulate the right approach to solve the problem.
• Design, Code, Document and Test the solution ensuring that it meets acceptance criteria, does not cause unintended impact and fits within the overall technical architecture. Support your changes through the testing process, assist with test planning, defect resolution and technical system activities. Implement the solution following the established change control process
• Create reports from the system data to perform data analysis, support business activities, and fulfil regulatory and audit requirements including SOX audits.
• Perform administrative duties in conjunction with the departmental requirements (participate in meetings, agile ceremonies (Kanban Stand Ups, Inspect and Adapt sessions etc.), respond to correspondence in a timely manner, provide status updates, review/update/submit tickets, participate in change management activities).
• Take ownership of work and collaborate with the team to ensure incidents are completed in a timely manner considering their severity, impact and urgency. Assist team members in resolving complex business and/or technical problems. Provide technical advice on complex programming.

What you bring

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