Senior Software Asset Management Analyst

Westlake Chemical Corporation; Houston (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Westlake Chemical Corporation seeks a Senior Analyst - User Support (SAM) to lead software asset management for enterprise software. You will manage data, licensing, and reporting, and ensure accurate SAM across desktop, server, cloud, and SaaS environments.

This role requires strong communication, problem-solving, and team collaboration in a corporate IT setting. You will own IT service requests, propose policy improvements, and support the ITSM application.

Qualifications

• B.A./B.S. in Computer Science or other technical field preferred.
• Minimum 7 years of experience in computer support.
• Excellent verbal and written communication skills.
• Experience using SAM or inventory management tools to manage software assets, track entitlements, and generate reports (e.g., ServiceNow, SAP, spreadsheets).
• Familiarity with software licensing models, enterprise applications, and environments including desktop, server, cloud, and SaaS platforms.
• Understanding of common SAM challenges such as normalization gaps, discovery coverage, reclamation delays, and contract visibility.
• Self-starter, yet willing and able to take and execute direction when needed.
• Works well in a team environment.
• Preferred certifications (added advantage): CSAM, ITIL Foundation, CITAM, or relevant SAM tool certifications (e.g., ServiceNow SAM).

Responsibilities

• Track a comprehensive database of all Enterprise software used at Westlake.
• Verify compliance with contractual software licensing levels.
• Manage the ServiceNow Software Asset Management module, supporting other units with software licensing.
• Recommend cost savings by matching license utilization with future purchases.
• Ensure license information is correct across systems and devices.
• Own IT service requests and escalate to higher tiers as needed.
• Provide timely and clear communications to IT customers during the service process.
• Propose and write policies and procedures around software asset management.
• Maintain a professional attitude towards IT customers at all times.
• Be the go-to person for solving difficult issues in SAM.
• Assist in maintaining the ITSM application used by Westlake.
• Provide alternatives to meet IT customer business requirements.
• Support the IT Service Desk and other IT personnel as needed.
• Comply with company policies and participate in improvement initiatives.
• Take on additional responsibilities as necessary.

Skills

Software Asset Management

ServiceNow

Communication skills

Team player

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

SAP

Job description

Westlake Chemical Corporation seeks a Senior Analyst - User Support (SAM) to lead software asset management for enterprise software. You will manage data, licensing, and reporting, and ensure accurate SAM across desktop, server, cloud, and SaaS environments.

This role requires strong communication, problem-solving, and team collaboration in a corporate IT setting. You will own IT service requests, propose policy improvements, and support the ITSM application.