Social Service Specialist III

DelDOT; Dover (DE); On-site; USD 48,000 - 64,000; Full time

Job summary

DelDOT is seeking a qualified professional to support Probation and Parole operations by processing Electronic Monitoring alerts and monitoring computer systems. The role involves client interviews, case assessment, and coordination with community resources to meet needs.

You will document and report client information and provide referrals as needed. The position requires several years of health or human services experience, knowledge of laws and procedures, and familiarity with automated

Qualifications

• Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements.
• Three years experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months experience in record keeping.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

• Interview, assess and advise clients to determine eligibility, needs and course of action to meet needs.
• Document, verify, records and reports client information.
• Refer ineligible clients to appropriate agencies and resources.
• May provide coverage for other agency assistance programs as assigned.
• Utilize resources of social services / other agencies to address identified needs/problems.
• Maintain adequate records of provided services including case files and related material.
• Provide referral information to individuals and the general public.

Skills

Interviewing clients

Needs assessment

Client service planning

Record keeping

Data entry / AIS usage

Tools

Automated information system (AIS)

Job description

Summary Statement

Primary responsibility is to process Electronic Monitoring alerts, monitor computer software systems in support of Probation and Parole operations and respond to client problems vis telephone. Incumbents will also monitor and respond to radio communications.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs. May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
• Documents, verifies, records and reports client information.
• Refers ineligible clients to appropriate agencies and resources.
• May provide coverage for other agency assistance programs as assigned.
• Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.
• Maintains adequate records of provided services including case files and related material.
• Provides referral information to individual and general public, promotes effective public relations for agency.

Job Requirements

• Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Three years experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months experience in record keeping.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Upon a conditional offer, the applicant must undergo a pre-employment base line two step tuberculin skin test (TST) as part of the hiring process.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender iden