Senior Social Platforms & Community Lead

Samsung Electronics Perú; Plano (TX); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Job summary

Samsung Electronics America, Inc. is seeking a Senior Manager, Social Platforms and Community to lead Calendar Management, Content Publishing and Community Management across our U.S. social channels.

You will define cadence, ensure cohesive posting, and represent the brand voice to consumers. Responsibilities include daily posting on Instagram, YouTube, X, TikTok, Facebook and Pinterest; respond to comments, elevate UGC, monitor sentiment, and coordinate with the lines of business.

Qualifications

• Minimum Bachelors degree and 8 years of community management experience.
• Hands on with tools like Sprinklr, Dash MS Office - Microsoft Word, Excel, Powerpoint.
• Ability to respond to business needs outside office hours or weekends.

Responsibilities

• Lead Calendar Management for Samsung channels.
• Drive cohesion across all posted content.
• Collaborate with lines of business to develop posting cadence across channels.
• Maintain holistic social media calendar and optimal posting times.
• Publish daily native content on Instagram, YouTube, X, TikTok, Facebook and Pinterest.
• Respond to consumers' comments in brand voice; elevate UGC.
• Flag issues to Customer Care and coordinate responsive actions.
• Monitor conversations and engage with audience to foster community.

Skills

Community management

Social media

Brand voice

Education

Bachelor's degree

Tools

Sprinklr

Microsoft Office

Word

Excel

PowerPoint

Job description

Samsung Electronics America, Inc. is seeking a Senior Manager, Social Platforms and Community to lead Calendar Management, Content Publishing and Community Management across our U.S. social channels.

You will define cadence, ensure cohesive posting, and represent the brand voice to consumers. Responsibilities include daily posting on Instagram, YouTube, X, TikTok, Facebook and Pinterest; respond to comments, elevate UGC, monitor sentiment, and coordinate with the lines of business.