Senior Social Media Specialist, Culture & Insights

Yelp; Chicago (IL); Remote; USD 89,000 - 130,000; Full time

Benefits offered by this job

Full medical, vision, and dental

PTO 15 days + 12 holidays + floating

Up to 14 weeks parental leave

Wellness subsidy

Work from home reimbursement

Flexible spending account

401(k) retirement savings plan

Employee stock purchase plan

Job summary

Yelp seeks a Social Media Specialist to own listening, engagement, and asset production for the Consumer Growth Marketing team. You will monitor conversations about Yelp and local culture, craft reactive and proactive content, and manage a calendar across channels to sustain compelling brand moments.

You will operate with independence, building assets, and tracking performance to inform future strategies. This role is full-time and remote, based in the United States, with competitive benefits

Qualifications

• 4+ years in social media for a consumer audience.
• Experience across social listening, community management, and content production.
• Portfolio of static and carousel work showing a strong design eye (Canva, Figma, or Adobe).
• Fluency with a social listening tool and writing Boolean queries.
• Deep fluency in platform norms, especially Reddit.
• Strong writing and judgment under pressure, ability to work independently.

Responsibilities

• Run day-to-day social listening across Yelp and competitors using Brandwatch/other tools.
• Identify cultural moments and pitch angles that earn Yelp a place in conversation.
• Move fast on moments: shape the idea, build assets, get approved and live.
• Own proactive/reactive community engagement across major platforms, including Reddit.
• Lead asset production from concept to publish using Canva and Figma.
• Partner with video lead to land insights in the right format.

Skills

Social media management

Social listening

Community engagement

Content production

Independent work

Written communication

Tools

Brandwatch

Sprinklr

Talkwalker

Meltwater

Canva

Figma

Adobe

Job description

Summary

Yelp’s mission is to connect people with great local businesses, and our social channels are a vital part of how we inspire discovery and build love for the brand. As the Social Media Specialist on the Consumer Growth Marketing team, you’ll be the person who knows what people are saying about Yelp, local businesses, and culture, and what Yelp should do about it. You’ll run social listening and community engagement, identify the cultural moments Yelp should tap into, own static asset production in close partnership with our video lead, and lead nuanced engagement on Reddit. This role calls for a high level of independence and judgment, and reports to the Associate Director of Social Media.

At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.

What you’ll do:

• Run day-to-day social listening across Yelp, competitors, the local business landscape, and wider culture in Brandwatch, including building and maintaining Boolean queries, topic tags, and alerts.
• Identify the cultural moments Yelp should tap into, from fashion weeks and award shows to viral trends and local events, and pitch the unexpected, useful angle that earns Yelp a place in the conversation.
• Move fast on those moments: shape the idea, build the asset, and get it approved and live while the moment is still happening.
• Turn signals into recommendations with a clear loop (what we’re seeing, why it matters, what we should do, who owns it); deliver recurring listening readouts and quick-turn analyses for launches and news cycles.
• Own proactive and reactive community engagement across Instagram, TikTok, YouTube, Reddit, Threads, X, and Facebook, writing replies that sound human, quick, and unmistakably Yelp.
• Lead nuanced engagement on Reddit: build a trusted presence in local food, city, and home services subreddits, handle critical and sensitive threads with care, and develop the playbook for when Yelp posts, replies, or stays out.
• Own static asset production from concept to publish, including reactive posts, carousels, static graphics, copy-led posts, and UGC features, using Canva and Figma.
• Partner closely with our video lead so that every insight and cultural moment lands in the right format, and plan the biggest moments together.
• Source, vet, and clear user-generated and review-based content for our channels.
• Manage the social editorial calendar in Wrike and Sprout Social, balancing planned campaigns with always-on and reactive content.
• Flag risks early and collaborate cross-functionally with Comms, PR, Support, Brand, Creative, and Product Marketing on escalations and campaigns.
• Report on content and community performance; deliver clear recommendations on what to repeat, change, scale, or stop.

What it takes to succeed:

• 4+ years in social media for a consumer audience, with hands‑on experience across social listening, community management, and content production.
• A strong read on culture: you know which moments are worth joining, which aren’t, and how a brand can show up in a way that feels earned. Include 2–3 examples of reactive or culture‑led work with your role and results.
• A portfolio of static and carousel work that shows a strong design eye (Canva, Figma, or Adobe). Include 2–3 examples of reactive or culture‑led work with your role and results.
• Working fluency with a social listening tool (Brandwatch, Sprinklr, Talkwalker, Meltwater, or similar), including writing Boolean queries.
• Deep fluency in platform norms, especially Reddit, where tone and timing make or break a brand’s presence; experience building a brand presence on Reddit is a strong plus.
• Sharp, adaptable writing, with a feel for when to be funny, helpful, or quiet.
• Strong judgment under pressure about when to engage, when to escal…
• Ability to work independently: take a loose brief, make judgment calls, and deliver finished work without close supervision.
• Exceptional organizational skills and experience managing a content calendar across multiple channels and stakeholders.

What you’ll get:

• Effective your first day: Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation range for this position is $89,000- $130,000 annually. You may also be offered a bonus and benefits.

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).

Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 415-969-8488.