Eastern Region - Inbound Retention Specialist - Sales - US Remote

Yelp; New York (NY); Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Mental health support

PTO 15 days

Holidays

Parental leave

Wellness subsidy

Work from home stipend

401(k)

Stock purchase plan

Job summary

Yelp is seeking an Inbound Sales Retention Specialist to support, consult, and retain our small business advertisers post-sale. The role will operate remotely with the requirement that the candidate resides in the Eastern region of the United States, encompassing Eastern or Central Time Zones.

You will handle inbound calls, educate advertisers, and demonstrate ad value through performance metrics, while meeting or exceeding monthly goals.

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience.
• Strong verbal and written communication skills.
• Proven problem solving and troubleshooting abilities.
• Experience in account management, sales, advertising, or small business (preferred).

Responsibilities

• Support, consult, and retain Yelp advertisers post-sale.
• Handle inbound calls and educate current advertisers.
• Show clients ad value using performance metrics.
• Resolve escalated client issues with strong listening skills.
• Recommend Yelp solutions and adapt to client needs.
• Communicate effectively with clients and colleagues.
• Stay organized and efficient in a fast-paced environment.
• Aim to meet or exceed monthly goals.
• Use Chatbench to draft proposals and analyze data.

Skills

Communication skills

Problem solving

Time management

Conflict resolution

Client facing experience

Education

Bachelor's Degree or equivalent

Job description

• Please note that while this role will operate remotely, it is required that the candidate resides in the Eastern region of the United States. This includes candidates residing in Eastern or Central Time Zones.*

Summary

• Please note that while this role will operate remotely, it is required that the candidate resides in the Eastern region of the United States. This includes candidates residing in Eastern or Central Time Zones.*

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale.

What You'll Do

• You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support
• You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
• You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• You will use strong listening and conflict resolution skills to handle escalated clients
• You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
• You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• You will remain organized and efficient in a fast-paced environment
• You will consistently achieve/exceed monthly goals
• Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections

What It Takes To Succeed

• You have a Bachelor's Degree or 3+ years of relevant client facing experience
• You are technically proficient with computers and information systems
• You have strong communication skills (verbal and written)
• You excel with problem solving and troubleshooting
• You have experience in account management, sales, advertising, or small business (preferred)
• You have a love for local businesses and understand their importance in local economies
• You have excellent time management and organizational skills with the ability to track and complete numerous details
• You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• You have the ability to strike a balance between consulting and supporting as needed
• You are willing to receive and implement feedback
• You have the ability to embrace a fast paced and always-changing environment
• You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot

What You'll Get

• Effective your first day: Medical, vision, and dental
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement
• The base salary is $50,000 + performance based incentives

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).

Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 415-969-8488.