Senior Site Reliability Expert

Upserve; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Upserve is seeking an experienced Site Reliability Engineer to design, operate, and improve the reliability of our restaurant-technology platform. You will automate provisioning, monitoring, and incident response in collaboration with software engineers, QA, and product teams.

The role emphasizes cloud-based architecture, cost-optimized infrastructure, and adherence to IaC and DevOps practices. Remote-friendly environment with opportunity for growth across technical and leadership paths.

Qualifications

• Strong knowledge of AWS and cloud infrastructure best practices.
• Hands-on experience with Docker, Kubernetes, and Linux systems.
• Experience with configuration management tools (Chef, Puppet, Ansible, Salt).
• Infrastructure as code: Terraform/OpenTofu, automation and scripting.

Responsibilities

• Design, operate and ensure reliability of Upserve product infrastructure.
• Automate and monitor systems to support product development.
• Architect scalable, cost-efficient cloud infrastructure with high availability.
• Collaborate with developers, QA, PMs and other teams.
• Adhere to best practices: IaC, monitoring, security, SRE/DevOps methods.
• Provide timely remediation during production incidents and be on-call as needed.

Skills

AWS

Docker

Kubernetes

Linux

Chef-Puppet-Ansible-Salt

Terraform-OpenTofu

Shell scripting

Python-Ruby-Go

Agile-CD

Tools

Terraform

OpenTofu

Job description

About Upserve, Inc.

Upserve is an established restaurant technology and payments platform entering a restart phase under private equity ownership. The company serves independent and multi-location full-service restaurants and operates across software, payments, and financial services.

Role Summary

Our SRE team is responsible for the design, operation and reliability of Upserve’s product infrastructure. We collaborate with teams across the company to make this happen: Developers, QA, PMs, etc.

Key Responsibilities

• Initiate and contribute to continuous improvement of our software delivery processes and practices in a multi-location, multidisciplinary team to empower and accelerate product development
• Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
• Design and architect operational solutions with the specific goal of increasing the standardization, automation, repeatability, cost-efficiency and consistency of operational tasks
• Working with developers and other SREs to design and build scalable, reliable and cost-efficient Cloud infrastructure
• Adhere to and advocate for best practices, including Infrastructure as Code, monitoring, high availability, disaster recovery, security, and SRE/DevOps methodologies
• Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems (You will be on call for periods of time)

Required Qualifications

• Strong knowledge of Amazon Web Services
• Strong experience with Docker, Kubernetes & Linux Systems
• Experience with configuration management tools such as Chef, Puppet, Ansible, Salt
• Experience with Infrastructure as code practices: we use Terraform & OpenTofu
• Ability to read & write complex scripts using Shell
• Ability to read & understand programming languages: Python, Ruby, Go, etc.
• Good understanding of Agile development and continuous delivery best practices, software engineering tools, processes, methods and testing
• Ability to collaborate effectively with other teams
• Ability to plan, organize, prioritize and stay focused
• Good experience provisioning and managing infrastructures with high availability constraints
• Good experience with cloud cost optimization

First 90 Days: Success Outcomes

• You are a problem solver who does not shy away from tackling complexity and critical thinking
• You have a strong will to learn, grow and get out of your comfort zone
• You have great energy and passion for technology
• You are able to express yourself flawlessly in English
• You have strong interpersonal skills

Opportunity

• Lots of autonomy, flexible work culture and possibility of remote work
• Development of high traffic products, used at the global scale
• Exposure to modern and proven technology
• Opportunity to learn and expand your skill set
• Tons of growth opportunities into technical or people management roles
• Opportunity to join a fast-paced, high-growth company