Senior Site Reliability Engineer - SaaS & Multi-Region

Cacheflow; Washington; On-site; USD 140,000 - 210,000; Full time

Job summary

Kong Inc. is seeking a Site Reliability Engineer to join the Platform SRE team and help build, operate, and scale Kong's multi-region SaaS platform. You will design, automate, and run production systems across AWS, GCP, and Azure, focusing on reliability and performance.

You will work on multi-region Kubernetes clusters, service mesh and gateway architectures, and CI/CD pipelines, while improving incident response, observability, and deployment automation to support a 24/7 production environment.

Qualifications

• BS in Computer Science or equivalent practical experience.
• Proven experience managing SaaS or PaaS systems at enterprise scale (multi-region, multi-tenant, secure environments).
• Deep expertise in Kubernetes, debugging cluster/networking issues and designing for fault tolerance and scalability.
• Strong proficiency with Infrastructure as Code tools like Terraform or Terragrunt.

Responsibilities

• Operate and scale Kong's global SaaS platform (Konnect), ensuring reliability and performance across regions and clouds.
• Build, automate, and maintain Kubernetes-based infrastructure and deployment workflows using Terraform/Terragrunt, Helm, and ArgoCD.
• Design, maintain, and optimize multi-region data and caching layers (PostgreSQL, Redis, ClickHouse, Druid) for high availability and low latency.
• Operate and improve Kong Gateway and Kong Mesh environments supporting hybrid and distributed architectures.
• Develop and maintain CI/CD pipelines and GitOps workflows to automate service delivery and ensure consistent infrastructure changes.
• Enhance observability and incident response readiness through Datadog, Prometheus, Grafana, and Thanos, defining and tracking SLOs.
• Collaborate with development and security teams to ensure reliability and security compliance for SaaS services.
• Participate in a global 24/7 on-call rotation and drive improvements in operational playbooks and postmortem practices.
• Lead scaling initiatives that improve elasticity, reliability, and cost-efficiency across the SaaS platform.

Skills

Kubernetes

Go

Python

Bash

Linux

Networking

API gateway

Service mesh

Observability

Education

BS in Computer Science

Tools

Terraform

Terragrunt

Helm

ArgoCD

Atlantis

Job description

Kong Inc. is seeking a Site Reliability Engineer to join the Platform SRE team and help build, operate, and scale Kong's multi-region SaaS platform. You will design, automate, and run production systems across AWS, GCP, and Azure, focusing on reliability and performance.

You will work on multi-region Kubernetes clusters, service mesh and gateway architectures, and CI/CD pipelines, while improving incident response, observability, and deployment automation to support a 24/7 production environment.