Senior Site Reliability Engineer — Global SaaS & Kubernetes

Kong; Washington; Hybrid; USD 140,000 - 210,000; Full time

Job summary

Kong Inc. is seeking a Site Reliability Engineer to join the global Platform SRE team responsible for building, operating, and scaling Kong’s multi-region SaaS platform.

You’ll design, automate, and run production systems serving thousands of customers across AWS, GCP, and Azure. You’ll work on multi-region Kubernetes clusters, service mesh and gateway architectures, ensuring reliability, scalability, and security of Kong’s SaaS offerings.

Qualifications

• BS in Computer Science or equivalent practical experience.
• Proven experience managing SaaS or PaaS systems at enterprise scale (multi-region, multi-tenant, secure environments).
• Deep expertise in Kubernetes, including debugging cluster/networking issues and designing for fault tolerance and scalability.
• Strong proficiency with Infrastructure as Code tools like Terraform or Terragrunt.
• Experience with CI/CD pipelines and GitOps workflows (ArgoCD, Atlantis, Helm).
• Proficiency in one or more programming languages (Go, Python, Bash) for automation and tooling.
• Solid understanding of Linux/Unix systems, networking (DNS, TLS/SSL, HTTP), load balancers and distributed systems.
• Experiencing working with API gateway and service mesh technologies
• Familiarity with streaming systems like Kafka and observability platforms (Datadog, Prometheus, Grafana).
• Experience working in a 24/7/365 production support environment.

Responsibilities

• Operate and scale Kong’s global SaaS platform (Konnect), ensuring reliability across regions.
• Build, automate, and maintain Kubernetes-based infrastructure with Terraform/Terragrunt, Helm, and ArgoCD.
• Design, maintain, and optimize multi-region data and caching layers (PostgreSQL, Redis, ClickHouse, Druid).
• Operate and improve Kong Gateway and Kong Mesh environments.
• Develop and maintain CI/CD pipelines and GitOps workflows.
• Enhance observability and incident response with Datadog, Prometheus, Grafana, Thanos; define SLOs.
• Collaborate with development and security for reliability, security, and regulatory standards.
• Participate in a 24/7 on-call rotation and improve playbooks and postmortems.
• Lead scaling initiatives for elasticity, reliability, and cost-efficiency.

Skills

Kubernetes

Go

Python

Bash

Terraform

Terragrunt

Helm

ArgoCD

GitOps

CI/CD

Linux

Networking

API gateway

Service mesh

Kafka

Datadog

Prometheus

Grafana

Thanos

On-call

Education

BS in CS

Tools

PostgreSQL

Redis

ClickHouse

Druid

Kubernetes

Terraform

Terragrunt

ArgoCD

Helm

Datadog

Prometheus

Grafana

Job description

Kong Inc. is seeking a Site Reliability Engineer to join the global Platform SRE team responsible for building, operating, and scaling Kong’s multi-region SaaS platform.

You’ll design, automate, and run production systems serving thousands of customers across AWS, GCP, and Azure. You’ll work on multi-region Kubernetes clusters, service mesh and gateway architectures, ensuring reliability, scalability, and security of Kong’s SaaS offerings.