Senior Site Reliability Engineer for Fuse team

bloomreach; United States; Hybrid; USD 81,000 - 127,000; Full time

Benefits offered by this job

Equity-style awards

Education budget

Parental leave 26 weeks

Volunteer days

Well-being programs

Job summary

Bloomreach is seeking a senior Site Reliability Engineer to lead reliability and operability for a data platform team powering catalog and item-data services for personalization, search, and AI-enabled features. The role is based in Bratislava, Prague, or Brno, with hybrid options or remote work across Czechia or Slovakia.

You will own SLIs/SLOs, build end-to-end observability, maintain dashboards and alerts, and collaborate with backend, QA, product, and management to reduce noisy alerts and

Qualifications

• Senior-level experience operating production distributed systems.
• Hands-on with PostgreSQL, Bigtable, Elasticsearch, and Solr.
• Experience defining SLIs, SLOs, and error budgets; turning ambiguities into measurable improvements.
• Proficient with Grafana, Prometheus, OpenTelemetry, PagerDuty, and cloud platforms (GCP).
• Ability to lead end-to-end reliability initiatives independently.

Responsibilities

• Own and improve the reliability posture of services, workers, APIs, queues, storage, and pipelines.
• Define SLIs, SLOs, and error budgets for APIs, asynchronous jobs, catalog data freshness, and indexing layers.
• Build end-to-end observability so engineers can trace workspaces, item collections, catalogs, and jobs across services.
• Maintain dashboards, alerts, and health views using Grafana, Prometheus-compatible metrics, OpenTelemetry, and cloud tooling.
• Improve capacity planning and autoscaling through telemetry, queue depth, throughput, latency, and traffic patterns.
• Partner with backend engineers, QA, product and management to reduce noisy alerts and tie signals to customer impact.

Skills

Senior engineer

Distributed systems

Observability

Leadership

Tools

PostgreSQL

Bigtable

Elasticsearch

Solr

Grafana

Prometheus

OpenTelemetry

PagerDuty

GCP

Job description

Role overview

A senior Site Reliability Engineer is needed to lead reliability and operability for a data platform team that owns catalog and item-data services feeding personalization, search, recommendations, and AI-agent products. The role centers on making distributed data pipelines observable, scalable, and safe to release across the full path from ingestion through storage and indexing to consumer products. The position is based in Bratislava, Prague, or Brno, with remote options in Czechia or Slovakia on a full-time basis.

Responsibilities

• Own and improve the reliability posture of services, workers, APIs, queues, storage systems, and destination synchronization pipelines powering catalog and item data.
• Define meaningful SLIs, SLOs, and error budgets for customer-facing APIs, asynchronous jobs, catalog data freshness, destination synchronization, and indexing layers.
• Build end-to-end observability so engineers can trace workspaces, item collections, catalogs, and jobs across services without manual log correlation.
• Maintain dashboards, alerts, and service-health views using Grafana, Prometheus-compatible metrics, OpenTelemetry, PagerDuty, and cloud-platform tooling.
• Improve capacity planning and autoscaling through workload telemetry, queue depth, throughput, latency, memory, storage growth, and customer traffic patterns.
• Partner with backend engineers, QA, product, and engineering management to reduce noisy alerts and replace symptom-based monitoring with signals tied to customer impact.

Requirements

• Senior-level experience operating production distributed systems, including asynchronous job execution, queues, and large-scale storage and indexing components.
• Hands-on expertise with PostgreSQL, Bigtable, Elasticsearch, and Solr in production environments.
• Practical experience defining SLIs, SLOs, and error budgets and turning ambiguous operational problems into measurable improvements.
• Strong skills with Grafana, Prometheus, OpenTelemetry, PagerDuty, and a major cloud platform (GCP experience preferred).
• Ability to lead end-to-end reliability initiatives independently with minimal day-to-day guidance.
• Comfort using AI-assisted coding tools thoughtfully while retaining ownership of correctness, security, and production outcomes.

Nice to have

• Background in catalog or product-data systems, schema evolution, or backward-compatible API design.
• Familiarity with destination synchronization, migrations, and multi-tenant data lifecycle management.

Benefits and work setup

• Hybrid options from Central European offices (Bratislava, Prague, Brno) or remote within Czechia or Slovakia.
• Support for professional development through an annual education budget, internal workshops, and access to a communication coach.
• Well-being offerings including an employee assistance program, meditation app subscription, additional quarterly DisConnect days, and sports or yoga opportunities.
• Extended parental leave up to 26 calendar weeks for primary caregivers, plus paid volunteering days.
• Equity-style awards, employee referral bonuses, and a company performance bonus tied to organizational results.