Sr. Site Reliability Engineer

Clearwater Analytics; Boise (ID); On-site; USD 130,000 - 170,000; Full time

Job summary

Clearwater Analytics is seeking a Senior Site Reliability Engineer to ensure the reliability, scalability, and performance of cloud-native systems. You will drive automation, monitoring, and incident management on Kubernetes (Amazon EKS) with observability using Prometheus, Grafana, Dynatrace, and OpenSearch.

You will own SLI/SLO/SLA definitions, automate provisioning with Terraform, and lead on-call incident response, RCA, and cost optimization.

Qualifications

• Bachelor's degree in computer science or a related field, or equivalent practical experience.
• 7+ years in Site Reliability Engineering or Platform Engineering.
• Proven ownership of incident management, on-call support, and RCA for production systems.
• Strong expertise in Terraform and Infrastructure as Code.
• Hands-on experience with AWS and EKS.
• Strong understanding of monitoring, logging, and observability (Prometheus, Grafana, Dynatrace, OpenSearch).
• Proficiency in Python, Java, Go, or Bash.
• Experience with Agile development and CI/CD pipelines (GitLab CI, Jenkins, or GitHub Actions).
• Strong problem-solving, documentation, and communication skills.
• Proven ability to troubleshoot effectively in high-pressure production environments.
• Experience with autoscaling, performance tuning, and cost optimization.
• Familiarity with AI-assisted automation tools and a track record of using them to reduce toil and improve reliability.

Responsibilities

• Design, build, and maintain highly available, scalable production systems.
• Define and manage SLIs, SLOs, and SLAs to drive system reliability.
• Automate infrastructure provisioning and operations using Terraform (IaC).
• Operate and manage cloud-native platforms, including Amazon EKS.
• Implement and maintain monitoring, logging, and alerting using Prometheus, Grafana, Dynatrace, and OpenSearch.
• Lead incident management — on-call rotation, production troubleshooting, and RCA.
• Drive AI-assisted investigations as a core part of incident response, and build prompts/integrations/guardrails for reliable AI-driven triage.
• Improve system reliability through automation, self-healing, and performance tuning.
• Collaborate with development teams to improve application reliability, scalability, and deployment processes.
• Build and maintain CI/CD pipelines for fast, reliable software delivery.
• Perform capacity planning and cost optimization for infrastructure and services.
• Ensure security, compliance, and best practices across infrastructure and applications.

Skills

Incident management

On-call support

Programming languages

CI/CD pipelines

Agile development

Education

Bachelor's degree in CS or related field

Tools

Terraform

AWS

Amazon EKS

Prometheus

Grafana

Dynatrace

OpenSearch

GitLab CI

Jenkins

GitHub Actions

Job description

Job Summary

We are seeking a highly skilled Senior Site Reliability Engineer to ensure the reliability, scalability, and performance of our cloud-native systems and applications. This role drives automation, monitoring, and incident management practices while operating Kubernetes platforms (Amazon EKS) and leveraging observability tools such as Prometheus, Grafana, Dynatrace, and OpenSearch to maintain high availability and operational excellence.

Key Responsibilities

• Design, build, and maintain highly available, scalable, and reliable production systems.
• Define and manage SLIs, SLOs, and SLAs to drive system reliability.
• Automate infrastructure provisioning and operations using Terraform (IaC).
• Operate and manage cloud-native platforms, including Amazon EKS.
• Implement and maintain monitoring, logging, and alerting using Prometheus, Grafana, Dynatrace, and OpenSearch.
• Lead incident management — on-call rotation, production troubleshooting, and root cause analysis (RCA).
• Drive AI-assisted investigations as a core part of incident response, and build and maintain the prompts, integrations, and guardrails that make AI-driven triage and RCA reliable.
• Improve system reliability through automation, self-healing mechanisms, and performance tuning.
• Collaborate with development teams to improve application reliability, scalability, and deployment processes.
• Build and maintain CI/CD pipelines (GitLab CI, Jenkins, or GitHub Actions) for fast, reliable software delivery.
• Perform capacity planning and cost optimization for infrastructure and services.
• Ensure security, compliance, and best practices across infrastructure and applications.

Required Qualification s

• Bachelor’s degree in computer science or a related field, or equivalent practical experience.
• 7+ years in Site Reliability Engineering or Platform Engineering.
• Proven ownership of incident management, on-call support, and root cause analysis (RCA) for production systems.
• Strong expertise in Terraform and Infrastructure as Code.
• Hands-on experience with AWS and EKS.
• Strong understanding of monitoring, logging, and observability (Prometheus, Grafana, Dynatrace, OpenSearch).
• Proficiency in Python, Java, Go, or Bash.
• Experience with Agile development and CI/CD pipelines (GitLab CI, Jenkins, or GitHub Actions).
• Strong problem-solving, documentation, and communication skills.
• Proven ability to troubleshoot effectively in high-pressure production environments.
• Experience with autoscaling, performance tuning, and cost optimization.
• Familiarity with AI-assisted automation tools and a track record of using them to reduce toil and improve reliability.

Preferred Skills

• Docker and Linux administration.
• Build systems and dependency management (Maven, Gradle, npm).
• Additional AWS services: Cognito, WAF, Elasticsearch, SNS, SQS, S3, Systems Manager.
• Database infrastructure knowledge (RDS, MySQL, SQL Server).
• Cloud or Kubernetes certifications.